MICHELLE BALLEW
Cincinnati
Summary
Customer service professional skilled in managing high-volume calls and resolving conflicts. Proven track record in enhancing patient retention and experiences through strategic problem-solving and effective communication in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Call Center Representative
UC Hospital
Cincinnati
10.2022 - Current
- Handled inbound calls, providing accurate information to callers in a courteous manner.
- Utilized electronic health record systems to access patient information efficiently.
- Resolved escalated issues promptly, contributing to improved patient experience and retention.
- Met or exceed call center performance metrics consistently.
- Maintained composure in high-pressure situations, delivering consistent quality service.
Personal Shopper
Instacart
Cincinnati
05.2019 - Current
- Managed multiple customer orders to ensure timely and accurate deliveries.
- Built rapport with customers by addressing concerns and enhancing satisfaction.
- Curated personalized shopping lists based on customer preferences and dietary needs.
- Selected high-quality groceries while ensuring freshness and product availability.
- Collaborated with local stores to maintain accurate inventory and stock levels.
Sped Para
Amergis
Cincinnati
09.2025 - 04.2026
- Supported teachers in implementing individualized education programs, enhancing learning experiences for students with special needs.
- Facilitated daily activities for students, fostering development of social skills and independence.
- Monitored student behavior to maintain a safe and positive learning environment, contributing to overall classroom well-being.
Paraprofessional / SPED Paraprofessional
School Force Solutions & Cincinnati Public Schools
Cincinnati
01.2023 - 01.2024
- Assisted in planning and executing individualized education plans (IEPs).
- Delivered one-on-one and small group instructional support to enhance learning outcomes for students with disabilities.
- Facilitated student engagement and implemented behavior management strategies in inclusive classrooms to foster a positive learning environment.
- Maintained safe and sanitized learning environments to support student health and well-being.
Attendance Specialist
Cincinnati Public Schools
Cincinnati
08.2022 - 03.2023
- Coordinated with school social workers to implement targeted interventions for at-risk students.
- Maintained accurate attendance records and developed incentive programs that encouraged student participation.
- Tracked student attendance, identifying and addressing truancy patterns.
Dispatcher / Customer Service
Aquarius/UC Hospital
Cincinnati
02.2022 - 10.2022
- Coordinated calls and pages across hospital departments using Epic and dispatch systems to facilitate timely communication.
- Verified and updated appointment details to enhance patient clarity and satisfaction.
- Streamlined after-hours support by routing urgent concerns efficiently.
Administrative Specialist - Sober Living
Talbert House
Cincinnati
04.2019 - 02.2022
- Supported new housing program clients by coordinating appointments to facilitate timely access to services.
- Processed intake documentation to ensure accurate client records and confidentiality.
- Maintained secure, organized filing systems to uphold data integrity and compliance.
Administrative Specialist (Various Roles)
Talbert House
Cincinnati
01.2008 - 01.2019
- Coordinated intake, billing, and office management for criminal justice and recovery programs to ensure smooth operations.
- Ensured confidentiality and data accuracy across multiple programs to uphold compliance and trust.
- Coordinated office operations to support program staff at Talbert House.
- Managed scheduling and calendar for senior leadership teams effectively.
- Assisted in onboarding new employees, ensuring proper training and resources.
Education
Associate of Applied Science - Clinical Medical Assisting
National College
Cincinnati, OH10-2007
Child Care I & II Certificate -
Withrow High School
Cincinnati, OH06-1992
Skills
- Call Center Operations
- Customer Service
- Conflict Resolution
- Process optimization
- Data management
- Data entry
- Records administration
- Record maintenance
- EMR Systems
- Epic
- CRM Tools
- Communication Skills
- Interpersonal Skills
- Organizational Skills
- Problem-Solving Skills
- Conflict resolution
- Record maintenance
Certification
Paraprofessional Certificate
References
Available upon request
Community Service
- Talbert House, Cincinnati, OH
- Girl Scouts of America, Cincinnati, OH, Assistant Lead
Languages
English, Full Professional Proficiency
Timeline
Sped Para
Amergis
09.2025 - 04.2026
Paraprofessional / SPED Paraprofessional
School Force Solutions & Cincinnati Public Schools
01.2023 - 01.2024
Call Center Representative
UC Hospital
10.2022 - Current
Attendance Specialist
Cincinnati Public Schools
08.2022 - 03.2023
Dispatcher / Customer Service
Aquarius/UC Hospital
02.2022 - 10.2022
Personal Shopper
Instacart
05.2019 - Current
Administrative Specialist - Sober Living
Talbert House
04.2019 - 02.2022
Administrative Specialist (Various Roles)
Talbert House
01.2008 - 01.2019
Associate of Applied Science - Clinical Medical Assisting
National College
Child Care I & II Certificate -
Withrow High School