Amy Kasperbauer
19649 Concord Loop, Council Bluffs,IA
Summary
Looking for a thriving company that offers full time employment, and benefits. I have a great work ethic, and eager to learn. I am able to support day-to-day operational functions and accomplish business goals. Focused on attentively assisting staff and customers and identifying opportunities for improvement if needed.
Overview
17
17
years of professional experience
Work History
Bartender/Server
Sugars
Council Bluffs, IA
02.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Able to handle customer inquiries and complaints.
- Money handling skills.
Office Manager
Allstate Insurance Co
Council Bluffs, IA
11.2007 - 11.2021
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members.
- Proficient in Word and Excel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Entrepreneurial Studies
Buena Vista University
Storm Lake, IATimeline
Bartender/Server
Sugars
02.2022 - Current
Office Manager
Allstate Insurance Co
11.2007 - 11.2021
Bachelor of Science - Entrepreneurial Studies
Buena Vista University