Amy Kay
Oklahoma City,OK
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Friends Bar exemplifies my ability to streamline processes and foster professional relationships. With proven expertise in office administration and a knack for professional communication, I excel in environments requiring meticulous organization and dynamic problem-solving skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Stryker Integrated Solutions
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Cosmetologist
Nantucket Salon
01.2013 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Bartender
Chisholms Saloon
10.2019 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Operations Manager
Friends Bar
01.2017 - 10.2019
- Streamlined communication between departments by creating standardized protocols for information sharing among team members.
- Continuously improved bar operations by staying current on industry trends and incorporating relevant best practices into daily routines.
- Maintained compliance with local regulations by conducting regular safety audits and addressing any identified issues promptly.
- Ensured smooth operations during busy periods by effectively managing front-of-house and back-of-house teams simultaneously.
Education
No Degree - Basics
Northern Oklahoma College
Tonkawa, OKCosmetologist - Cosmetology
Duncan Brothers School of Hair Design
Oklahoma City, OK02.2007
High School Diploma -
Stillwater High School
Stillwater, OK05.2001
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Strong Problem Solver
- Scheduling
- Professional Communication
Timeline
Administrative Assistant
Stryker Integrated Solutions
03.2022 - Current
Bartender
Chisholms Saloon
10.2019 - 10.2021
Bar Operations Manager
Friends Bar
01.2017 - 10.2019
Cosmetologist
Nantucket Salon
01.2013 - Current
No Degree - Basics
Northern Oklahoma College
Cosmetologist - Cosmetology
Duncan Brothers School of Hair Design
High School Diploma -
Stillwater High School