AMY KERR

• Performs logistical duties needed to execute gameday promotions and assets for the sales & service team during all Flyers and Red Wings events
• Assist sales team members with ice times, all inclusive packages, concourse performances, group photos, etc

• Ensures top quality food and beverage service during gamedays to assist in retending Phillies VIP clients within the CP Rankin Club
• Manages team of 50+ game-day staff daily via scheduling, employee conflict resolution, communication of company policies, and many more
• Works/communicates across multiple departments routinely to provide the best well-rounded event experience

• Primary problem solver and retention specialist for all players regarding product, account and promotional inquiries via email, live chat and phone
• Routinely contributes high production numbers while remaining top in the department in quality (CSAT > 90%)
• Actively monitors all customer support lines for Responsible Gaming/Compliance concerns while identifying key solutions to user-facing problems

• Provides premier customer service to all luxury club/Boston Garden Society members and premium-level visitors through excellent social skills (Cross Insurance Boardroom, Ford Sportsdeck, Legends etc)
• In charge of properly delegating and de-escalating high-pressure situations when they arise
• Maintains a professional image during all events to promote Boston Garden Society initiatives

- Researched, idealized and conceptualized all pre-launch marketing initiatives related to the Light Lager launch.

- Helped identify individual athletes/influencers as well as fitness companies to create meaningful marketing campaigns that aligned with the creator's vision.

• Oversaw and assisted with both back-of-house tasks as well as customer satisfaction during events and directly shadowed/learned from the Red Sox Rewards Director.
• Worked closely with multiple departments to provide effective assistance for all Red Sox Rewards game-day operations.