Amy Klefsky

Team leader, Surgery Scheduler for a busy Orthopedic Surgeon. Schedule and Obtain authorizations for up coming surgeries. Obtain eligibility for future surgeries. Prepare paperwork for patients planned surgical procedures. Communicates with patient’s with questions/concerns. Trains new trainees on surgery scheduling. Leads my team with any questions and delegates job responsibilities.

• Scheduled surgeries efficiently to maximize operating room utilization.
• Managed patient records using electronic health record systems effectively.
• Communicated pre-operative instructions to patients clearly and thoroughly.
• Collaborated with insurance providers for pre-authorization of surgical procedures.
• Assisted in training new staff on scheduling systems and procedures.
• Handled patient inquiries with professionalism and empathy, ensuring satisfaction.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Ensured that all required documents were obtained prior to scheduled procedures.
• Scheduled follow-up appointments as designated by physician.
• Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
• Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
• Adhered to HIPAA guidelines when handling confidential information.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.