Amy Kyllo
Portland
Summary
Hello! I am a hardworking customer service professional in the Portland Metro area. I am passionate about delivering excellent and high quality service to my clients, with a smile. My previous co-workers have described me as warm and funny. References can be provided upon request. Thank you so much for taking the time to consider my application!
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Personal Shopper
Instacart
Portland
2020 - Current
- Communicated effectively with customers to clarify product selections and substitutions.
- Navigated grocery store layouts efficiently to locate items quickly and accurately.
- Utilized Instacart app for order tracking and updating customer status in real time.
- Managed multiple orders simultaneously while maintaining high service quality standards.
- Adapted to changing customer requests and preferences while shopping in-store.
Call Center Representative
Consumer Cellular
Tigard
02.2019 - 06.2019
- Assisted customers with inquiries about mobile plans and services.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated customers on device features and troubleshooting techniques.
- Documented customer interactions accurately in the CRM system.
- Handled billing inquiries and payment processing efficiently.
- Maintained a positive attitude while managing high call volumes effectively.
Call Center Representative
QuinStreet
Tigard
09.2016 - 03.2017
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Retention Specialist
Yurz
Beaverton
01.2016 - 09.2016
- Developed and implemented targeted campaigns to boost customer loyalty programs.
- Monitored key metrics to assess the effectiveness of retention efforts.
- Resolved customer inquiries efficiently, ensuring a positive experience with the brand.
- Maintained updated knowledge of industry trends to inform strategic decisions.
- Performed customer negotiations to reach fair conclusion for both business and customer.
Escalations Specialist
ID Experts
Beaverton
07.2015 - 01.2016
- Resolved complex customer issues through effective communication and problem-solving techniques.
- Documented escalation cases in the ticketing system for future reference and tracking.
- Trained new team members on escalation protocols and best practices for customer interaction.
- Maintained a high level of quality assurance throughout the escalation process.
- Investigated customer complaints and identified root cause of the issue.
- Monitored ongoing escalations for resolution progress.
Education
High School Diploma -
Westview High School
Portland, OR06-2009
Skills
- Customer service
- Product knowledge
- Order fulfillment
- Grocery navigation
- Customer relationship management
- CRM software
- Customer retention
- Escalation handling
- Effective communication
- Negotiation skills
- Inbound and outbound calling
- Customer education
Certification
OLCC License
Timeline
Call Center Representative
Consumer Cellular
02.2019 - 06.2019
Call Center Representative
QuinStreet
09.2016 - 03.2017
Retention Specialist
Yurz
01.2016 - 09.2016
Escalations Specialist
ID Experts
07.2015 - 01.2016
Personal Shopper
Instacart
2020 - Current
High School Diploma -
Westview High School