Amy LeCroy
Virginia Beach,VA
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Kroger
Virginia Beach, VA
10.2018 - 03.2025
- Provided support to guests with check-in and check-out procedures.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored staff performance and provided feedback when necessary.
- Created weekly schedules for front desk staff according to business needs.
Office Manager
Talented Automotive
Virginia Beach, VA
06.2011 - 08.2018
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained confidential records relating to personnel matters.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Some College (No Degree) - Computer Office Assistant
Tidewater Tech
Norfolk, VASkills
- Check-in procedures
- Staff scheduling
- Guest relations
- Complaint resolution
- Microsoft Excel
- Record management
- Conflict management
- Customer service
- Performance monitoring
Timeline
Front Desk Supervisor
Kroger
10.2018 - 03.2025
Office Manager
Talented Automotive
06.2011 - 08.2018
Some College (No Degree) - Computer Office Assistant
Tidewater Tech