Amy Lee
Las Vegas,NV
Summary
Results-driven General Manager with proven expertise in operations management, inventory control, and team building. Committed to enhancing service delivery and optimizing team performance to drive customer satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Kanji Group
Las Vegas, NV
04.2025 - Current
- Oversaw daily operations to ensure efficient workflow and optimal team performance.
- Developed and implemented strategic plans to enhance service delivery and customer satisfaction.
- Managed inventory control systems, optimizing stock levels and reducing waste effectively.
- Provided leadership in staff training programs, improving team skills and productivity.
Head Chef
Brouwersplaats
Venlo, Netherlands
08.2023 - 03.2025
- Developed innovative seasonal menus enhancing guest satisfaction and culinary experience.
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior chefs, fostering skill development and teamwork.
- Streamlined food preparation processes, reducing waste and improving efficiency.
Head Server
Sushi Hero
Henderson, NV
11.2021 - 07.2023
- Led team in delivering exceptional dining experiences through attentive service and menu knowledge.
- Trained and mentored new servers on procedures, enhancing overall team performance and efficiency.
- Managed reservations and seating arrangements to optimize flow and guest satisfaction during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining high quality standards.
Lead Server
Red Lobster
Clarksville, IN
06.2016 - 10.2021
- Trained and mentored new servers to ensure high standards of service quality.
- Oversaw daily operations, ensuring efficient workflow and exceptional guest experiences.
- Developed and implemented strategies to enhance menu knowledge among staff.
- Coordinated team schedules to optimize coverage during peak dining hours.
Certified Pharmacy Technician
Walgreen
Floyd Knobs, IN
06.2016 - 10.2021
- Processed prescription orders accurately and efficiently, ensuring compliance with regulatory guidelines.
- Assisted pharmacists in preparing medications and maintaining accurate inventory records.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Educated patients on medication usage and potential side effects to enhance adherence and safety.
Education
High School Diploma -
Floyd Central High School
Floyd Knobs, IN05-2016
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY08-2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Staff training and development
- Administrative skills
- P&L management
- Schedule management
- Client relations
Certification
- Certified Food Protection Management
- TAM Card
- Sheriffs Card
- Nationally Certified Pharmacy Technician
Languages
English
Native or Bilingual
Dutch
Limited Working
Korean
Full Professional
Timeline
General Manager
Kanji Group
04.2025 - Current
Head Chef
Brouwersplaats
08.2023 - 03.2025
Head Server
Sushi Hero
11.2021 - 07.2023
Lead Server
Red Lobster
06.2016 - 10.2021
Certified Pharmacy Technician
Walgreen
06.2016 - 10.2021
Bachelor of Science - Nursing
Galen College of Nursing
High School Diploma -
Floyd Central High School