Amy Leitgeb
Grand Blanc,Michigan
Summary
I bring a diverse range of skills, experience and knowledge that I have developed over the years working with the general public. I am a highly motivated professional with strong work ethic and the desire to make a positive impact in any environment . A reliable individual with a strong set of core values.
Overview
37
37
years of professional experience
Work History
Store Manager
The Sweet Shoppe
01.2010 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays, store layouts and through social media advertising.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Billing Coordinator
Hobart
01.2004 - 01.2010
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Entered details into accounts and tracked payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- .
Parts Counter Person
Hobart
01.1999 - 01.2004
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Increased customer satisfaction by providing excellent service and knowledge of parts.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
Disbatcher
Hobart
01.1987 - 01.1999
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
Education
Cosmotology
Hair Force Academy
Flint, MI03.2024
Associate of Business Administration -
Charles Stewart Mott Community College
Flint, MI05.1989
High School Diploma -
Grand Blanc Community High School
Grand Blanc, MI05.1987
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- Team Leadership
- Store operations
Timeline
Store Manager
The Sweet Shoppe
01.2010 - Current
Billing Coordinator
Hobart
01.2004 - 01.2010
Parts Counter Person
Hobart
01.1999 - 01.2004
Disbatcher
Hobart
01.1987 - 01.1999
Cosmotology
Hair Force Academy
Associate of Business Administration -
Charles Stewart Mott Community College
High School Diploma -
Grand Blanc Community High School
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