Amy Lopez
Lawndale
Summary
Dedicated professional with experience in hospital and retail settings. Skilled in patient support, customer service, and front-desk operations, with the ability to thrive in fast-paced environments. Experienced leader in training new employees and recognized as a top 5 performer in company credit card sales. Conversationally bilingual and able to communicate effectively with diverse populations while following HIPAA standards.
Overview
4
4
years of professional experience
Work History
Hospital Screener
Little Company of Mary Hospital
Torrance, CA
03.2023 - Current
- Assist patients and families with requests for medical records.
- Assist patients with the admission process, ensuring all required information is accurately recorded.
- Escort and transport patients in wheelchairs to various hospital departments and appointments.
- Provide directions and hospital-wide information to patients, visitors, and staff.
- Provide visitors and families with accurate patient room assignments and timely updates.
Lead Sales Associate/ Lead Cashier
Old Navy
Manhattan Beach, CA
06.2021 - 03.2023
- Operated the register, processed customer transactions, and accurately handled multiple forms of payment.
- Promoted and sold company credit cards & I ranked top 5 in the company to sign people up for credit cards.
- Processed to-go orders and provided curbside assistance to ensure efficient customer service.
- Trained and mentored new associates on company policies, customer service standards, and cashier procedures.
- Conducted stock checks and maintained inventory accuracy to support sales floor operations.
Education
Associate of Science - Pre-nursing
Fullerton College
Fullerton, CAHigh School Diploma -
Lawndale High
Lawndale, CA06.2022
Skills
- Bilingual
- Leadership experience, including training and mentoring new employees
- Strong customer service experience in both hospital and retail environments
- Knowledge of HIPAA regulations and patient confidentiality standards
- Cash register operation and payment processing expertise
Timeline
Hospital Screener
Little Company of Mary Hospital
03.2023 - Current
Lead Sales Associate/ Lead Cashier
Old Navy
06.2021 - 03.2023
Associate of Science - Pre-nursing
Fullerton College
High School Diploma -
Lawndale High