Bonae Hiligh
District Heights,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospital Screener
Virginia Hospital Center
01.2025 - Current
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Coordinated with security personnel throughout facility via [Type] device communication, updating colleagues on situations requiring attention or action.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Complied with all federal, state, and local regulations as well as company rules.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Checked equipment during each shift to assess functionality.
Nursing Assistant
Woodbine Rehabilitation & Healthcare Center
01.2024 - 02.2025
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
Claims Adjuster
Metro Public Adjustment, Inc
06.2021 - 03.2024
- Inspect property damage or personal injury claims and collect information from all parties involved
- Determine how much they should pay each, interviewing witnesses and examining damage when necessary
- Additional research, such as look at police reports
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Recommended settlement offers and negotiated payment arrangements
- Conducted interviews, gathered detailed information and completed field investigations
- Obtained necessary information to complete proper evaluation of injury claims
Education
High School Diploma -
Croom High School
Cheltenham, MD05.2022
Skills
- Property adjusting
- Insurance fraud expertise
- Workers' compensation claims
- Asbestos claims
- Property claims
- Rules of evidence
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Decision-making
- Problem-solving
- Attention to detail
- Multitasking and organization
Certification
- Certified Basic Life Support Course, [Heart Code] - 2025-03-27
Timeline
Hospital Screener
Virginia Hospital Center
01.2025 - Current
Nursing Assistant
Woodbine Rehabilitation & Healthcare Center
01.2024 - 02.2025
Claims Adjuster
Metro Public Adjustment, Inc
06.2021 - 03.2024
High School Diploma -
Croom High School
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