Aniya Santiago
Carson,CA
Summary
Focused student with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Hospital Screener
Towne Park
Torrance, CA
12.2023 - Current
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
Valet Cashier
Towne Park
Torrance, CA
05.2023 - 12.2023
- Welcomed customers warmly and offered services by explaining valet services process and sharing fees.
- Processed payments using a variety of methods, including cash, debit cards, and credit cards.
- Prepared daily paperwork such as invoices and reports for management review.
- Assisted with maintaining an organized system for tracking keys and vehicle locations.
Service Assistant
P.F Chang's
Torrance, California
01.2023 - 05.2023
- Maintained cleanliness of restaurant dining area throughout shift.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Delivered food orders to tables in a timely manner according to company standards.
- Effectively multitasked within fast-paced environment.
Hostess
P.F Chang's
Torrance, California
08.2022 - 12.2022
- Maintained a clean and organized dining area.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Cashier Sales Associate
JCPenney
Carson, CA
07.2019 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty and credit card programs to increase sales potential.
Restaurant Hostess
Madre! Oaxacan Restaurant And Mezcaleria
Torrance, CA
01.2019 - 06.2019
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Cypress College
Cypress, CA06-2025
Associate Of Arts In Sociology -
Santa Monica College
06.2022
Skills
- Organization and Time Management
- Sales expertise
- Problem-solving skills
- Hospitality Management
- Efficient and Detail-Oriented
- Data Research and Analysis
Timeline
Hospital Screener
Towne Park
12.2023 - Current
Valet Cashier
Towne Park
05.2023 - 12.2023
Service Assistant
P.F Chang's
01.2023 - 05.2023
Hostess
P.F Chang's
08.2022 - 12.2022
Cashier Sales Associate
JCPenney
07.2019 - 03.2020
Restaurant Hostess
Madre! Oaxacan Restaurant And Mezcaleria
01.2019 - 06.2019
Associate of Applied Science - Diagnostic Medical Sonography
Cypress College
Associate Of Arts In Sociology -
Santa Monica College