Amy Lora
General Manager
Warrenville,SC
Summary
Dynamic General Manager with a proven track record at Tropical Palms Hotel, excelling in operations management and team leadership. Enhanced guest satisfaction through strategic initiatives and effective training programs. Skilled in problem resolution and financial analysis, driving profitability while fostering a culture of excellence and collaboration among staff.
Overview
39
39
years of professional experience
Work History
General Manager
Tropical Palms Hotel
Clearwater, FLorida
12.2022 - 11.2025
- Oversaw daily hotel operations, ensuring exceptional guest experiences and efficient service delivery.
- Developed and implemented operational strategies to enhance overall performance and profitability.
- Managed staff recruitment, training, and development programs to maintain high service standards.
- Analyzed financial reports to identify trends and drive cost-effective solutions within hotel management.
- Collaborated with marketing teams to create promotional campaigns that increased occupancy rates.
- Established vendor relationships to secure competitive pricing for supplies and services used in operations.
- Led cross-departmental initiatives aimed at improving guest satisfaction scores through feedback implementation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager
Value Lodge Hotel
Tampa, Florida
05.2020 - 12.2022
- Led team meetings to discuss goals, progress updates, and strategies for enhancing workplace productivity.
- Implemented process improvements that reduced operational costs while maintaining service quality standards.
- Collaborated with upper management to align departmental objectives with overall business strategy and vision.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Assistant General Manager
Laquinta Hotel
Tampa, FL
03.2019 - 03.2020
- Streamlined operations by implementing effective staff scheduling and resource allocation.
- Enhanced customer service experience through staff training on product knowledge and conflict resolution.
- Coordinated daily activities to ensure seamless communication between departments and operational efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and promotions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Front Desk Supervisor
Baymont Inn & Suites Hotel
Tampa, Florida
08.2015 - 03.2019
- Supervised front desk operations to enhance guest satisfaction and streamline check-in processes.
- Trained and mentored staff on best practices for customer service and hotel policies.
- Implemented new booking software, improving reservation accuracy and efficiency.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Resolved guest complaints effectively, fostering positive relationships and repeat business.
- Developed training materials to improve onboarding processes for new front desk employees.
- Monitored inventory of supplies, ensuring adequate stock levels for front desk operations.
- Conducted regular performance evaluations, identifying areas for improvement among team members.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
General Manager of Operations
Value Lodge Hotel
Tampa, FL
08.2005 - 08.2015
- Directed daily hotel operations, ensuring exceptional guest experiences and high service standards.
- Implemented cost-control measures, optimizing resource allocation and enhancing profitability.
- Led staff training programs, fostering a culture of continuous improvement and employee engagement.
- Developed strategic partnerships with local businesses to enhance service offerings and guest satisfaction.
- Analyzed operational processes, identifying inefficiencies and recommending actionable solutions for improvement.
- Oversaw budget management, aligning financial performance with organizational goals and objectives.
- Streamlined communication between departments to improve service delivery and operational efficiency.
- Established quality assurance protocols, maintaining compliance with industry regulations and standards.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Education Registrar and Sales Membership Manager
Lowry Park Zoo
Tampa, FL
09.2000 - 08.2005
- Managed student enrollment processes and maintained accurate academic records.
- Developed and implemented efficient registration procedures to enhance user experience.
- Coordinated with academic departments to ensure compliance with institutional policies.
- Trained and mentored staff on registration software and database management systems.
- Facilitated communication between students, faculty, and administration regarding registration issues.
- Evaluated current practices and recommended enhancements for operational efficiency in the registrar's office.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Property Manager/Apartment Leasing Agent
Newport Apartments
Oklahoma City, OK
06.1990 - 09.2000
- Managed daily operations of residential properties, ensuring tenant satisfaction and property upkeep.
- Oversaw leasing processes, including tenant screening and lease preparation, enhancing occupancy rates.
- Implemented maintenance schedules and coordinated repairs, improving service response times.
- Developed and enforced property policies, promoting a safe and compliant living environment.
- Trained and mentored junior staff on property management best practices and customer service excellence.
- Established strong relationships with vendors to negotiate favorable contracts for services and supplies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Administrative Assistant
North Hardin High School
Radcliff, KY
08.1986 - 06.1990
- Managed scheduling and calendar coordination for executives.
- Facilitated communication between departments to enhance collaboration.
- Organized and maintained electronic filing systems for improved efficiency.
- Coordinated travel arrangements and logistics for team members.
- Developed office procedures that streamlined administrative tasks.
- Trained new staff on office protocols and software applications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
North Hardin High School
Radcliff, KY06-1990
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Customer relations
Timeline
General Manager
Tropical Palms Hotel
12.2022 - 11.2025
Assistant General Manager
Value Lodge Hotel
05.2020 - 12.2022
Assistant General Manager
Laquinta Hotel
03.2019 - 03.2020
Front Desk Supervisor
Baymont Inn & Suites Hotel
08.2015 - 03.2019
General Manager of Operations
Value Lodge Hotel
08.2005 - 08.2015
Education Registrar and Sales Membership Manager
Lowry Park Zoo
09.2000 - 08.2005
Property Manager/Apartment Leasing Agent
Newport Apartments
06.1990 - 09.2000
Administrative Assistant
North Hardin High School
08.1986 - 06.1990
High School Diploma -
North Hardin High School