Summary
Overview
Work History
Education
Skills
References
Timeline
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Amy LOVE

Knoxville,Tennessee

Summary

ccAs a dedicated and experienced professional, I bring a unique blend of skills and qualities to the table. With a background in customer service, I have honed my abilities in communication, problem-solving, and leadership. Throughout my career, I have demonstrated a passion for sales and all things involving people, consistently striving for excellence and delivering results. My experience includes problem-solving and conflict resolution, where I've had the opportunity to strive in my past occupations. I am known for my characteristics such as attention to detail, creativity, and teamwork, which have enabled me to be positive and a helpful employee. In addition to my professional experience, I am a great people person and always ready to learn new things. I am eager to leverage my expertise and continue making meaningful contributions in any company, where I am confident that my unique perspective and skills will be valued. As a resourceful customer service representative that's known for high productivity and efficient task completion. Specializing in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

KUB Fiber
Knoxville, Tennessee
05.2024 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Brand Ambassador

Aerie
Knoxville, US
08.2023 - 04.2024
  • As a Brand Ambassador at Aerie, I embody our brand values and promote a positive shopping experience for our customers
  • I serve as a knowledgeable and enthusiastic representative of our brand, fostering a welcoming environment and providing personalized assistance to customers
  • This position requires a passion for fashion, strong interpersonal skills, and a commitment to promoting body positivity and inclusivity.
  • Effectively built relationships with both established and potential customers.
  • Increased sales and brand awareness through face-to-face marketing.
  • Collaborated with marketing team to plan and execute promotional campaigns.

Smoothie Maker

Smoothie King
Knoxville, US
05.2023 - 07.2023
  • As a Smoothie Maker at Smoothie King, I played a vital role in crafting delicious and nutritious smoothies for customers
  • I was able to be responsible for preparing smoothies according to our recipes and quality standards while providing friendly and efficient service to ensure an exceptional guest experience
  • This position requires a passion for health and wellness, strong attention to detail, and the ability to work in a fast-paced environment

To-Go Host

Texas Roadhouse
Knoxville, US
03.2022 - 04.2023
  • As a To-Go Host at Texas Roadhouse, I was able to be the first point of contact for customers ordering takeout meals
  • I would play a crucial role in providing exceptional customer service by ensuring orders are accurately taken, prepared, and ready for pickup promptly
  • This position required strong communication skills, attention to detail, and a friendly demeanor to ensure a positive experience for the guests

Education

Associate of Applied Science - Business Administration

South College University
Knoxville, Tennessee
01-2026

High School Diploma - High School Education

Halls High School
Knoxville, Tennessee
12.2023

Skills

  • Communication
  • Time management
  • Proficient in Microsoft Office Suite
  • Teamwork
  • Critical thinking
  • Customer service
  • Follow-up skills
  • Complaint resolution
  • Multitasking and organization
  • Opening and closing accounts
  • Call center operations
  • Technical troubleshooting

References

References available upon request.

Timeline

Customer Service Representative

KUB Fiber
05.2024 - Current

Brand Ambassador

Aerie
08.2023 - 04.2024

Smoothie Maker

Smoothie King
05.2023 - 07.2023

To-Go Host

Texas Roadhouse
03.2022 - 04.2023

Associate of Applied Science - Business Administration

South College University

High School Diploma - High School Education

Halls High School
Amy LOVE