Amy Lovins
Dayton,KY
Summary
Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working and adapting to new situations and challenges to best enhance the organizational brand.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Lee's Famous Recipe Chicken
1989 - 03.2026
- Oversaw daily operations, ensuring high standards of food quality and service.
- Managed inventory levels, reducing waste through effective stock control practices.
- Fostered a positive work environment, promoting employee engagement and retention strategies.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Bachelor of Arts - Music Education
University of Kentucky
Lexington, KY06-1998
High School Diploma -
Belleuve High School
Bellevue, KY01-1993
Skills
- Leadership and team building
- Operations management
- Team player
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
- Verbal and written communication
- Motivation
- Client relations
- Schedule management
- Labor cost controls
- Customer retention
- Consistently meet goals
- Performance evaluations
Accomplishments
- Increased sales percentages while reducing control costs, leading to a net profit in the last two years, top of the area.
- Documented and resolved guest relations which led to repeat business.
- Maintained top scores in Corporate Inspections.
- Maintained top scores in Health Department Inspections.
Certification
Serve-Safe Food Safety Certified
Languages
English
Native or Bilingual
Timeline
General Manager
Lee's Famous Recipe Chicken
1989 - 03.2026
Bachelor of Arts - Music Education
University of Kentucky
High School Diploma -
Belleuve High School