Amy Lowder
Norton Shores,Michigan
Summary
Results-oriented leader with experience in call center operations, workflow management, Detail-oriented as well as efficient, with strengths in both time and project management, effective at building loyalty, understands customer desires, and provides customized solutions, employs service-oriented behaviors.
Overview
9
9
years of professional experience
Work History
Painter
Muskegon Painting
01.2023 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Customer Care Advisor
Plantengas Cleaners
08.2021 - 12.2021
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
- Successfully trained team members on best practices and protocols, reducing process inconsistencies
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Established long-term loyal customer relationships by providing excellent service and detailed order, account and service information.
Lab Assistant/Phlebotomist
Trinity Health System
01.2021 - 08.2021
- Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood samples from veins
- Recorded and labeled specimens
- Knowledge of blood tests required for various medical conditions
- Registration
- Insurance verification
- Strong Communication skills.
Store Manager
Plantengas Cleaners
07.2019 - 01.2021
- Established long-term relationships with clients by identifying their needs and making recommendations to improve brand effectiveness and product benefits, as well as delivering products on time
- Built and maintained strong relationships with customers by successfully resolving issues and responding to phone inquiries
- Maintained and updated customer and client databases on a regular basis
- Trained team members on appropriate and effective customer service.
Enrollment Specialist
Assisting renters Call Center
03.2016 - 05.2019
- Answered and returned phone calls, responded to emails, and provided in-person support to customers
- Followed up with potential clients who had requested information online
- Thoroughly understood and explained the services offered to customers and potential customers
- Increased client retention by providing excellent service and follow up.
Education
Associates - Medical Administration
Muskegon Community College
Muskegon, MICertificate Of Medical Assisting - Administrative/Clinical
Ross Medical Education Center
Roosevelt Park, MI04.1999
Skills
- Advertising
- Customer Satisfaction
- Account Management
- Quick Learner
- Record Keeping
- Sales
- Cold calling
- Time Management
- Complaint Resolution
- Client-focused
- Medical Terminology
- Microsoft Office
- Data Entry
- Multi-task management
- Money handling abilities
- Financial Records
Timeline
Painter
Muskegon Painting
01.2023 - Current
Customer Care Advisor
Plantengas Cleaners
08.2021 - 12.2021
Lab Assistant/Phlebotomist
Trinity Health System
01.2021 - 08.2021
Store Manager
Plantengas Cleaners
07.2019 - 01.2021
Enrollment Specialist
Assisting renters Call Center
03.2016 - 05.2019
Associates - Medical Administration
Muskegon Community College
Certificate Of Medical Assisting - Administrative/Clinical
Ross Medical Education Center
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