Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amy Luncsford

Falkville

Summary

I am polite with each call I make. I never forget to say thank you at the end of each call. I verify everything like their address, owner or director's name and email. If they are interested in a certain piece of equipment I make sure the ones who loads the drivers trailer puts that piece on the trailer. I follow up with each client that wants a brochure and price list to make sure they received it via email. I make between 300 and 500 calls daily.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Dixie Marketing & Playground Equipment
04.2023 - Current
  • make calls to other states to sale playground equipment
  • send emails about equipment we offer, prices, and warranties
  • take orders for parts if needed

House Keeper

Decatur Morgan Hospital
08.2013 - 04.2014
  • emptied trash in patients room
  • changed their bed covers if asked
  • wiped down bathrooms and patient rooms
  • mopped hallways and public restroom areas
  • gathered dirty lien from patient rooms

Education

Bachelor of Science - Criminal Justice

Strayer University
Washington, DC
09.2025

Skills

  • Merchandise Orders and Exchanges
  • Sales expertise
  • Call Center Customer Service
  • Communicating with clients
  • Calm and Professional Under Pressure
  • Logging call information
  • Product Education
  • Appointment Scheduling
  • Understanding Customer Needs
  • System Documentation
  • Verbal and written communication
  • Customer Support

Additional Information

I have been in school since January 2020. I am working toward my Bachelor of Science in Criminal Justice with a concentration in Crime and Criminal Behavior. My passion is helping addicts see that it isn't to late to turn their life around. The law has always fascinated me. However, my heart is in helping people. If I can save one addict then I have done my job. I want to take my degree and change lives. I want to be a voice for the ones who can't speak for themselves. I have worked really hard to finish each term with an A in all my classes. I started out on the president's list. I quickly got moved up to the dean's list and a honor student. I have remained on the dean's list since and currently still on it.

Timeline

Call Center Representative

Dixie Marketing & Playground Equipment
04.2023 - Current

House Keeper

Decatur Morgan Hospital
08.2013 - 04.2014

Bachelor of Science - Criminal Justice

Strayer University
Amy Luncsford