AMY LUSTER
WEST VALLEY CITY,UT
Summary
Highly motivated employee with strong work ethic and adaptability. Skilled at working effectively unsupervised and quickly mastering new skills. Known for teamwork abilities and commitment to achieving company goals. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
Skip Tracer Manager
GPS Servers LLC
Holladay, UT
05.2024 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Assign skip lists to the skip tracers to complete for all states.
- Send out weekly numbers to skip tracers to show where they are at for the month on meeting KPI metrics.
- Report monthly skip numbers to upper management.
- Joined the Alternate Service Team.
- Submit debtor proof for jobs that qualify for Alternative Service for Arizona, Utah, Oregon, and Hawaii.
- E-file the Alternative Service Motions for Utah.
- E-file the Alternative Postings after the papers are posted for Utah.
- Call courts for status follow-ups on Alternative Service motions filed.
Skip Tracer (Part Time)
GPS Servers LLC
Holladay, UT
11.2015 - Current
- Conducted online searches using specialized databases and software tools to find accurate contact information for debtors.
- Reviewed public records such as property deeds, tax filings and court documents to identify potential leads.
- Utilized social media platforms like Facebook and LinkedIn to uncover clues about a debtor's whereabouts.
- Reviewed files that would qualify for Alternative Service for debtors that would avoid service.
- Answered phone calls when process servers called for assistance.
- Put together the Summons, Complaints, and garnishments for the process server's and Sheriff's.
- Assigned jobs to servers once papers were put together and ready to be picked up.
- Cert mailed out papers that required it
Debt Collector
Johnson Mark LLC
Taylorsville, UT
05.2012 - 05.2024
- Negotiated with debtors on favorable payment conditions
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Ensured all collection activities complied with applicable laws and regulations.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Initiated legal action against delinquent accounts
- Briefed debtors about potential judgements
- Initiated garnishments for delinquent accounts
- Assisted with the training of new agents
- Assisted with supervisor/escalated calls when needed.
Billing Specialist
ABEO
Sandy, USA
01.2009 - 09.2015
- Maintained adherence to HIPAA regulations and ensured that patient data was not disclosed to unauthorized individuals.
- Contacted delinquent patients who were behind by 30 days on their anesthesia account, securing outstanding payments.
- Implemented payment solutions for patients unable to pay their full bills.
Client Solutions Specialist
TD Ameritrade
Draper, USA
06.2006 - 04.2012
- Achieve customer satisfaction rate of over 75% by successfully addressing and resolving students' concerns.
- Manages and updates excel spreadsheet to monitor cancel requests, disputes, collections.
- Called students for payment collection on purchases.
- Researched and addressed credit card disputes filed by students with credit card companies.
- Verified funds with TD Ameritrade branches for opening accounts upon student pledges
Education
Mesa State College
Grand Junction, COCertificate - Office Management
Ricks College
Rexburg, IDSkills
- Legal Compliance
- Reliability
- Attention to Detail
- Professional phone skills
- Teamwork and Collaboration
- Clear oral communication
- Skip tracing experience
- Background in collections
References
References available upon request.
Timeline
Skip Tracer Manager
GPS Servers LLC
05.2024 - Current
Skip Tracer (Part Time)
GPS Servers LLC
11.2015 - Current
Debt Collector
Johnson Mark LLC
05.2012 - 05.2024
Billing Specialist
ABEO
01.2009 - 09.2015
Client Solutions Specialist
TD Ameritrade
06.2006 - 04.2012
Mesa State College
Certificate - Office Management
Ricks College
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