Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

SHRONNA HARRIS

location information
Stockbridge,GA

Summary

A seasoned Administrative Assistant professional, focused and organized seeking to obtain a position that will effectively utilize my background in the medical, clerical and customer service field, resulting in growth and career longevity within the company...

Professional with strong experience in recovery operations, ready to drive impactful results. Demonstrates high level of integrity, excellent negotiation skills, and strong focus on resolving issues. Collaborates effectively within teams, adapts smoothly to changing demands, and consistently meets objectives. Reliable, communicative, and goal-driven, with proven track record of success in recovery efforts.

Overview

22
22
years of professional experience

Work History

Recovery Agent Skip Tracer

RESOLVION
03.2017 - Current
  • Skip to find location of repossessed vehicles, using all available skip tools. Dispatch agent to finds, follow up with agent till collateral is obtained. Maintain files, rotate agents to specifications... Harley Davidson, Exeter Bank, Wellsfargo, Santander
  • Collaborate with cross functional with international teams leads and departments.
  • Establish open lines of communications among teams and departments fostering a more collaborative work environment.
  • Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision
  • Documented recovery efforts and client communications, maintaining accurate records for reporting purposes.
  • Collaborated with legal teams to initiate collection proceedings when necessary, enhancing recovery strategies.
  • Conducted field visits to locate and recover assets, ensuring compliance with regulations.
  • Negotiated repayment plans with clients, fostering positive relationships while achieving recovery goals.
  • Utilized skip tracing techniques to identify debtors' locations and contact information efficiently.

Collections Specialist

CONSUMER LOAN
12.2013 - 06.2014
  • COLLECT PAST DUE CAR LOANS, SET. PAYMENT ARRANGEMENTS, REPOSSESSIONS, SKIP TRACING., USE OF ACCURINT FOR INFO MATION LOCATION. ETC
  • Negotiate with vendors to create a beneficial balance in revenue for industry
  • Execute strategies that out preforms predicted target.
  • Managed inbound and outbound communication with customers regarding outstanding accounts.
  • Facilitated payment arrangements to maximize collections efficiency and customer satisfaction.
  • Utilized collection software to track account statuses and update payment records accurately.
  • Analyzed customer account histories to identify patterns and improve collection strategies.
  • Provided training support for new hires on effective collection techniques and systems usage.
  • Collaborated with team members to resolve complex billing issues and enhance service delivery.

Legal Department Automobile Recovery Expert

Stewart Auto Finance
01.2009 - 01.2011
  • Research and analyze property and values to submit to court.
  • Create reports and law suit documents to personally submit to court.
  • Research repossession report to provide to attorneys.
  • Assist on repossessions of vehicle and communicate with dispatchers to assure proper repossession and condition of property upon repossession.
  • Prepare documents to release vehicle upon reconciliation of agreement.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Collection Account Representative

Nations Recovery Center
01.2007 - 01.2009
  • Collected past due balances on Friedman's Jeweler dialer system.
  • Supervised 10 collection account representatives in their daily duties and responsibilities.
  • Prepared delinquency letters for attorneys and the legal department
  • Utilized Boost and Latitude system to aide in the processing of past due accounts and maintaining correct account balances and account maintenance

Collection Account Representative

First Financial Asset Management
01.2006 - 01.2008
  • Collected Auto deficiency on Household Bank Loans and Bank issued credit cards.
  • Prepared delinquency letters for attorneys and the legal department.
  • Excelled in working and setting up accounts for Bankruptcy, Garnishments and Liens in the legal department.

Collection Account Representative

First Financial Asset Management
01.2004 - 01.2005
  • Excellent in skip tracing locating customers, homes, business, place of employment and properties
  • Proficient in the Novell, Accurint, Magellan and Dialer
  • Mastered third party collections and FDCPA. [ Fair Debt Collection Practices Act]

Education

Certificate - Medical Assistant / Medical Office Expert

Javelin Technical Training Center
Morrow, GA
01.2010

Skills

  • Debt settlement facilitation
  • Clear and professional phone demeanor
  • Location tracking expertise
  • Legal adherence
  • Understanding of FDCPA standards

ADDITIONAL INFORMATION

  • Summary of Skills
  • Medical Terminology Injections Vitals
  • MediSoft Computerized Billing Blood Pressure Pharmacology
  • Appointment Scheduling Sterile Techniques Urinalysis
  • Insurance Billing & Coding Computerized Scheduling Medical Records, Ethics & HIPAA
  • Medical Collections Anatomy & Physiology Microsoft Office Suite & 10 key

Timeline

Recovery Agent Skip Tracer

RESOLVION
03.2017 - Current

Collections Specialist

CONSUMER LOAN
12.2013 - 06.2014

Legal Department Automobile Recovery Expert

Stewart Auto Finance
01.2009 - 01.2011

Collection Account Representative

Nations Recovery Center
01.2007 - 01.2009

Collection Account Representative

First Financial Asset Management
01.2006 - 01.2008

Collection Account Representative

First Financial Asset Management
01.2004 - 01.2005

Certificate - Medical Assistant / Medical Office Expert

Javelin Technical Training Center

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