Amy Macias-Stowe
Sacramento,United States
Summary
Dedicated cosmetology professional with extensive experience and education, poised to contribute to a dynamic team. Recognized for exceptional written and verbal communication skills, along with a deep understanding of both practical and theoretical aspects of cosmetology, ensuring engaging and effective learning experiences. Prepared to enhance student performance and program excellence while fostering a collaborative, results-driven environment that adapts to the evolving needs of education and the industry.
Overview
32
32
years of professional experience
Work History
Administrative Services Coordinator II
Sacramento State University, Sacramento
Sacramento, CA
09.2022 - Current
- Greeted incoming visitors to the Dean's office professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, electronic filling, photocopying, and scanning documents.
- Responded to internal and external inquiries with professionalism, providing clear information and resolving issues to support a positive organizational experience.
- Proficient and consistent use in Adobe Acrobat, Microsoft Office Suite, Canva, Canvas, CHRS, CFS, OnBase, CMS, qualtrics surveys and Tableau.
- Maintained accurate records, prepared reports, and organized digital and physical filing systems to support compliance and streamline information retrieval.
- Assist safety manager and safety committee with college emergency preparedness and committee meeting minutes reporting.
- Coordinate college faculty and staff attendance to Admission & Outreach student-engagement events.
- Act as budget-approver for college travel using the CSU Concur system.
- Assist with educating college faculty, staff, and administrators on technical processes within use of Concur travel-system.
- Coordinated logistics for multiple college and student-based events, ensuring seamless execution and participant satisfaction.
- Implemented cost-saving strategies, optimizing budgets while maintaining event quality and standards.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Created and delivered engaging presentations to faculty, staff and student assistants, enhancing awareness and understanding of important actions required for college events and/or college communications.
- Created compelling content for diverse channels, including social media and internal newsletters.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Prepared and edited organizational publications such as college newsletters for internal or external audiences.
- Assist with hiring process for student assistant positions.
- Participate in on boarding, work flow delegation, supervision, and progress reporting of Dean office student assistants.
- Mentored junior team members, fostering skill development in strategic communication planning.
Patient Service Representative 2
UC Davis Health
Sacramento, CA
11.2020 - 08.2022
- Verbal and written communication with all levels of internal and external staff.
- Answered over 50-100 telephone calls per day to schedule medical appointments, answer patient questions, and document and route information.
- Resolved patient concerns and appointment conflicts with empathy and professionalism.
- Collaborated with medical assistants, nurses, and providers to ensure accurate communication of patient needs, improving care coordination and reducing documentation errors.
- Processed referrals, authorizations, and medical records requests ensuring compliance with HIPAA and clinic policies.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Assist training with new hires.
- Utilized EMR systems (Epic & Cerner) to update patient information, schedule procedures, and track follow‑ups.
- Educated patients on clinic procedures, billing questions, and follow‑up instructions, enhancing patient understanding.
- Mentored junior staff on best practices for patient interaction and data management.
- Comprehensive knowledge and utilization of UC Davis technology and specialized software to maximize productivity: Microsoft Office Suite/EMR/Calabrio/Cisco.
Licensed Cosmetologist -Independent Hairstylist
AMS Hair Design
Sacramento, CA
01.1994 - Current
- Maintained all aspect of independent business such as, client services, marketing, legal, technical, licensing, bookkeeping, and inventory.
- Continue to maintain up-to-date knowledge of industry standards, regulations, and advancements to ensure relevant industry standards.
- Remain in compliance with state regulations governing cosmetology while maintaining a safe, clean environment at all times.
- Style and design traditional and contemporary hairstyles for women, children, and men.
- Adapt easily to clients' needs and preferences, providing a variety of services from cuts and color to updo styles, make up, manicures, and specialty treatments.
- Developed long-term valued relationships with clients by delivering accurate service and product knowledge to create loyalty and drive earnings.
- Select hair colors, products and services based on customer preference and an individually designed hair care plan.
- Specialize in weddings and special event hair and make up services.
- Continue to utilize Microsoft Office Suite, Canva, Adobe, and Google docs for Independent business needs.
- Continue to assist with training and mentoring stylists in advanced hairstyling techniques, customer service and sales practices.
- Continue to mentor aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Recommend treatment and styling products to customers to meet current needs or resolve specific concerns.
- Create client portfolios to maintain and expand upon client data.
- Implement hands-on learning experiences through practical demonstrations, resulting in increased client engagement and retention of information.
- Create individual client technical manuals with styling and maintenance guidelines.
- Attend and facilitate workshops on industry trends and best professional development seminars
- Lead salon styling & product educational seminars for clients.
- Regularly collaborate with industry colleagues to share best practices or identify areas for knowledge enhancement, ensuring a top-quality experience for clients.
- Develop and implement marketing strategies to enhance brand visibility and customer engagement.
- Verbal and written communication with clients, public, vendors, salon owners and stylists.
Hair Stylist and Administrative Coordinator
Face and Body Emporium
Sacramento, CA
06.2012 - 08.2020
- Operated independent hairstyling business while acting as salon Administrative Coordinator.
- Built a loyal clientele through exceptional customer service and attention to detail.
- Developed personalized hairstyles, and color treatments based on client consultations.
- Provided hair and consultation and services for special occasions such as weddings, proms, or special events.
- Conducted regular training sessions to maintain updated knowledge of industry trends and techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Led client seminars on hairstyling, product knowledge, and make-up application.
- Led salon training seminars for staff.
- Aligned salon staff calendars to coordinate meetings between staff and clients with multiple schedules.
- Utilized Meevo 2.0 Business software and Microsoft Office Suite for all salon operational needs.
- Daily written and verbal communication to staff, independent contractors, vendors, and clients.
- Managed salon administrative processes and prepared key reports and documentations.
- Assisted with hiring and on-boarding of new salon staff.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Created training manuals for staff and clients.
- Event planning for salon sales, marketing,and educational events.
Hairstylist and Hair Salon Manager
Elle23 Salon
Sacramento, CA
01.2005 - 05.2012
- Oversaw independent hairstyling business needs while acting as salon manager.
- Maintained all aspects of independent business such as, client services, marketing, legal, technological, licensing, bookkeeping, and inventory.
- Built and maintained a loyal clientele through exceptional customer service and attention to detail in all beauty services.
- Cut, colored, and styled hair for both male and female customers of all ages according to individual preferences and latest style trends.
- Specialized in wedding and special occasion hairstyles, up-do's, and makeup services.
- Offered manicure services and treatments.
- Developed and implemented innovative styling trends to enhance service offerings and attract new clients.
- Created client technical manuals with styling and maintenance guides
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Utilized Microsoft Office Suite, and Google docs for salon management needs.
- Led in-salon educational seminars for staff and clients.
- Oversaw daily salon operations to ensure efficient service delivery and client satisfaction.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff.
- Managed financial aspects of the salon business, including budgeting, payroll, and expense tracking.
- Monitored inventory levels, coordinating product orders to maintain optimal salon stock availability.
- Hired and trained new salon staff, and onboarded independent hairstylists.
- Conducted performance evaluations, providing constructive feedback to foster employee growth and development.
- Provided guidance to stylists on advanced color, cutting, and styling techniques,enhancing their skill set and service offerings.
- Trained and mentored staff and salon team members to achieve optimal performance and meet challenging business targets.
Education
Bachelor of Arts - Communication Studies
California State University, Sacramento
Sacramento, CA05-2026
Licensed Cosmetologist - Cosmetology Education
Sacramento City College
Sacramento, CA05-1993
Associate of Arts - Communication Studies
Sacramento City College
Sacramento, CA05-2016
Skills
- Licensed cosmetologist
- Professional ethics
- Interpersonal skills
- Time management abilities
- Organizational skills
- Reliability
- Conflict resolution, problem‑solving, and team building
- Skilled in fostering inclusive, equitable, and supportive environments
- In-depth knowledge of cosmetology laws and regulations
- State Board exam preparation and curriculum alignment
- Engaging and responsive instruction techniques
- Cosmetology skill building
- Creating hands-on learning experiences
- Salon sanitation procedure knowledge
- Advanced hair cutting and styling techniques
- Color theory and chemical service application expertise
- Skin care treatments and facial procedures
- Nail technology, sanitation, and safety processes and protocols
- Makeup artistry and application techniques
- Effective public speaking capability
- Multimedia presentation implementation
- Articulate complex and technical information in layman's terms
- Effective written and verbal communication
- Proficient with wide range of industry‑standard software and digital tools such as, Microsoft Office Suite, Adobe Acrobat, Google Docs, and Zoom
- Progress evaluation
- Professional development
- Student mentoring
Timeline
Administrative Services Coordinator II
Sacramento State University, Sacramento
09.2022 - Current
Patient Service Representative 2
UC Davis Health
11.2020 - 08.2022
Hair Stylist and Administrative Coordinator
Face and Body Emporium
06.2012 - 08.2020
Hairstylist and Hair Salon Manager
Elle23 Salon
01.2005 - 05.2012
Licensed Cosmetologist -Independent Hairstylist
AMS Hair Design
01.1994 - Current
Associate of Arts - Communication Studies
Sacramento City College
Bachelor of Arts - Communication Studies
California State University, Sacramento
Licensed Cosmetologist - Cosmetology Education
Sacramento City College