Amy Mack
Little Ferry
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
8
8
years of professional experience
Work History
Package Handler
UPS
07.2020 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Collections Administrator
Account Control Systems
09.2017 - 06.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
Scheduler
Mid Jersey Orthopedics
01.2016 - 08.2017
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Managed phone and email correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Managed patient charts.
Education
High School Diploma -
North Arlington High School
North Arlington, NJ06.2007
Skills
- Truck Loading and unloading
- OSHA Compliant
- Packing Boxes
- Fragile Item Handling
- Truck Loading
- Call Screening
- Insurance Verification
- Chart Updating
- Payment Posting
- Account Reconciliation
- Outbound Calling
- Account Review
- Credit and Collections
Timeline
Package Handler
UPS
07.2020 - Current
Collections Administrator
Account Control Systems
09.2017 - 06.2019
Scheduler
Mid Jersey Orthopedics
01.2016 - 08.2017
High School Diploma -
North Arlington High School