Amy Madrak
Summary
Results-driven healthcare business development and relationship management professional with a proven track record of driving referral growth, expanding market presence, and exceeding revenue goals. Experienced in developing and executing territory strategies, cultivating executive-level partnerships, and collaborating across multidisciplinary teams to improve customer engagement and business outcomes. Skilled at identifying new opportunities, managing complex stakeholder relationships, and leading strategic initiatives across diverse geographic markets. Recognized for delivering exceptional customer experiences, fostering long-term partnerships, and achieving sustained growth in highly competitive healthcare environments.
Overview
12
12
years of professional experience
Work History
Community Liaison
Pyramid Healthcare
King of Prussia, Pennsylvania
03.2020 - Current
- Facilitated communication between healthcare providers and community organizations.
- Organized community outreach events to promote health services and resources.
- Foster and grow existing client relationships to ensure high levels of customer satisfaction, retention, and long-term account success.
- Identify and develop new business opportunities within assigned territory by cultivating strategic relationships and converting prospects into active clients
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities, and raised brand awareness.
- Created and delivered community presentations to deliver at local events, including workshops, seminars and fairs.
- Attended conferences, seminars, and other professional development opportunities as needed.
- Collaborated with other departments to ensure effective implementation of initiatives.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
National Clinical Liaison
Pyramid Healthcare
11.2016 - 03.2020
- Traveled extensively across assigned territories to identify, develop, and cultivate referral relationships with healthcare providers, treatment professionals, and community partners, driving new business growth and market expansion.
- Maintained and strengthened strategic partnerships with key referral sources, ensuring exceptional service, consistent communication, and long-term engagement to support client admissions and retention goals.
- Executed territory development strategies to increase brand awareness, expand referral networks, and generate qualified admissions opportunities in both established and emerging markets.
- Collaborated with clinical and admissions teams to provide seamless referral experiences, resulting in sustained referral growth and achievement of revenue targets.
- Consistently met and exceeded territory revenue and admissions goals through relationship-driven business development, account management, and strategic market outreach.
- Represented the organization at industry conferences, networking events, and community outreach initiatives to enhance visibility and foster high-value professional relationships.
Public Relations Representative
Pyramid Healthcare
12.2014 - 11.2016
- Developed and implemented public relations plans to promote products and services.
- Collaborated with marketing teams on integrated campaigns across multiple channels.
- Collaborated with internal teams to ensure consistent messaging across platforms.
- Coordinated community outreach programs to increase awareness of mental health resources.
- Attended networking events to build relationships with potential partners.
Education
Johnson And Wales University
Providence, RISkills
Strategic healthcare business development professional with expertise in driving referral growth and expanding market presence Developed and executed successful territory strategies while cultivating executive-level partnerships Led initiatives to enhance customer engagement and business outcomes across diverse markets, fostering long-term relationships and achieving sustained growth in competitive environments
Strategic healthcare business development professional with expertise in driving referral growth and expanding market presence Developed and executed successful territory strategies while cultivating executive-level partnerships Led initiatives to enhance customer engagement and business outcomes across diverse markets, fostering long-term relationships and achieving sustained growth in competitive environments
Accomplishments
- Unsung Hero Award – Recognized by peers and leadership for outstanding commitment, teamwork, and contributions to organizational goals.
Timeline
Community Liaison
Pyramid Healthcare
03.2020 - Current
National Clinical Liaison
Pyramid Healthcare
11.2016 - 03.2020
Public Relations Representative
Pyramid Healthcare
12.2014 - 11.2016
Johnson And Wales University