Amy Magallanes
El Paso,TX
Summary
Dedicated student eager to leverage academic knowledge and practical skills in a professional setting. Demonstrates strong competencies in healthcare, effective time management, and exceptional customer service. Driven by a passion for continuous learning and contributing to a dynamic team to make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA/Patient Care Tech
The Hospitals of Providence
01.2021 - 05.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Server/Bartender
Grimaldi's
01.2019 - 01.2022
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Supervisor
Famous Dave's
03.2016 - 01.2019
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Server
Denny's
01.2014 - 02.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
Tutor
Salvador Sanchez Middle School
11.2015 - 12.2015
- Assisted students in developing effective study habits and strategies for success in school.
- Developed lesson plans tailored to the needs of each student.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Provided personalized guidance and support for students during office hours.
Tutor
H.D Hilley
11.2014 - 01.2015
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Encouraged students to ask questions about topics they did not understand.
- Assisted students in developing effective study habits and strategies for success in school.
Education
Associate Degree - Respiratory Care
El Paso Community College
12-2025
Certified Nursing Assistant -
Emerald Nursing school
01.2021
High School -
Socorro High School
01.2015
Skills
- Proficient in Two Languages
- Comprehensive Patient Care
- Clinical documentation
- Time management
Certification
- CNA
- BLS
References
References available upon request.
Timeline
CNA/Patient Care Tech
The Hospitals of Providence
01.2021 - 05.2023
Server/Bartender
Grimaldi's
01.2019 - 01.2022
Supervisor
Famous Dave's
03.2016 - 01.2019
Tutor
Salvador Sanchez Middle School
11.2015 - 12.2015
Tutor
H.D Hilley
11.2014 - 01.2015
Server
Denny's
01.2014 - 02.2016
Associate Degree - Respiratory Care
El Paso Community College
Certified Nursing Assistant -
Emerald Nursing school
High School -
Socorro High School