Amy Mahan
National Certified Pharmacy Technician
Tappahannock,VA
Summary
Successful Pharmacy Technician bringing 26 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional skills.
Overview
26
26
years of professional experience
Work History
National Certified Pharmacy Technician
Walmart
Tappahannock, VA
11.2023 - Current
- Assisted pharmacists in filling and labeling prescriptions
- Maintained medication inventory levels and communicated with wholesalers to order new stock as needed.
- Verified accuracy of patient information on prescription orders
- Provided excellent customer service by addressing questions and concerns from patients regarding their medications.
- Performed data entry for prescription orders into computer system.
- Updated patient profiles with current insurance information and other changes.
- Performed quality assurance activities such as checking for expired medications or incorrect dosages.
- Ensured safety standards were met in accordance with state regulations and company policies.
- Processed third-party claims
- Participated in continuing education programs to stay abreast of new developments in the field of pharmacy.
- Received incoming shipments of pharmaceuticals, verified contents against invoices, stored them appropriately, and entered them into the inventory management system.
- Assisted customers with over-the-counter product selection based on their individual needs.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment or work areas according to prescribed
National Certified Pharmacy Technician
Walgreens
Tappahannock, VA
04.2023 - 11.2023
- Assisted pharmacists in filling and labeling prescriptions
- Verified accuracy of patient information on prescription orders.
- Provided excellent customer service by addressing questions and concerns from patients regarding their medications.
- Performed data entry for prescription orders into computer system.
- Updated patient profiles with current insurance information and other changes.
- Performed quality assurance activities such as checking for expired medications or incorrect dosages.
- Participated in continuing education programs to stay abreast of new developments in the field of pharmacy.
- Assisted customers with over-the-counter product selection based on their individual needs.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
National Certified Pharmacy Technician
Tappahannock Pharmacy
Tappahannock, VA
11.1997 - 04.2023
- Assisted pharmacists in filling and labeling prescriptions, including compounding medications.
- Maintained medication inventory levels and communicated with wholesalers to order new stock as needed.
- Verified accuracy of patient information on prescription orders.
- Provided excellent customer service by addressing questions and concerns from patients regarding their medications.
- Performed data entry for prescription orders into computer system.
- Updated patient profiles with current insurance information and other changes.
- Processed third-party claims for reimbursement of medications ordered by physicians or other healthcare providers.
- Participated in continuing education programs to stay abreast of new developments in the field of pharmacy.
- Received incoming shipments of pharmaceuticals, verified contents against invoices, stored them appropriately, and entered them into the inventory management system.
- Assisted customers with over-the-counter product selection based on their individual needs.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
National Certified Pharmacy Technician - Pharmacy
Rx Tech School
Tappahannock, VA03-2002
High School Diploma -
Essex High School
Tappahannock, VA06-1996
Skills
- Computer skills
- Knowledge of Brand and Generic Medications
- Customer service
- Time Management
- HIPPA Compliance
- Dependable
- Patient Education
- Insurance Billing
Timeline
National Certified Pharmacy Technician
Walmart
11.2023 - Current
National Certified Pharmacy Technician
Walgreens
04.2023 - 11.2023
National Certified Pharmacy Technician
Tappahannock Pharmacy
11.1997 - 04.2023
National Certified Pharmacy Technician - Pharmacy
Rx Tech School
High School Diploma -
Essex High School