Dawn Walker
Summary
Detail-oriented Certified Pharmacy Technician skilled in medication dispensing, customer relations, and inventory management. Demonstrates strong knowledge of pharmaceutical terminology and effective communication with patients and healthcare teams. Improved workflow efficiency by implementing new pharmacy procedures.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
National Certified Pharmacy Technician
Select Medical Speciality Hospital
Covington
06.2008 - 06.2011
- Prepared and dispensed medications for patients in a hospital setting.
- Received incoming shipments of pharmaceuticals, verified contents against invoices, stored them appropriately, and entered them into the inventory management system.
- Followed up on all verbal orders received from physicians or other healthcare providers.
- Compounded sterile products such as chemotherapy drugs, parenteral nutrition admixtures, and total parental nutrition solutions.
- Performed quality assurance activities such as checking for expired medications or incorrect dosages.
- Prepared intravenous admixtures using aseptic technique according to established procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents and packages.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified medication orders and patient profiles in collaboration with pharmacists.
- Utilized automated dispensing systems to fill prescriptions accurately and efficiently.
- Assisted pharmacists in filling and labeling prescriptions, including compounding medications.
- Provided training to new pharmacy technicians to ensure adherence to best practices and operational standards.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Conducted quality assurance checks for expired medications and incorrect dosages.
- Monitored medication inventory levels and coordinated with wholesalers to replenish stock.
- Ensured safety standards were met in accordance with state regulations and company policies.
Lead National Certified Pharmacy Technician
Pontchartrain Pharmacy
Mandeville
03.2002 - 09.2005
- Compounded medications accurately to meet patient needs and prescriptions.
- Processed prescriptions efficiently while ensuring adherence to regulations, contributing to reliable service delivery.
- Verified accuracy of patient information on prescription orders.
- Collaborated with healthcare professionals to address and resolve medication-related issues, enhancing patient safety.
- Trained new pharmacy technicians on procedures and best practices, improving team competency and workflow.
- Utilized pharmacy management software for accurate record-keeping and documentation.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Managed the receipt, storage, and security of controlled substances in compliance with federal laws.
- Ensured safety standards were met in accordance with state regulations and company policies.
- Maintained medication inventory levels and communicated with wholesalers to order new stock.
- Assisted pharmacists in filling and labeling prescriptions, including compounding medications.
- Collaborated with pharmacy team to efficiently prioritize and fulfill orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Lead National Certified Pharmacy Technician
Muller Drugs and Compounding Corner
Lacombe
04.1999 - 02.2002
- Compounded medications accurately to meet patient needs and prescriptions.
- Supported pharmacists in optimizing inventory management and ordering pharmaceutical supplies to ensure availability of medications.
- Guided patients on proper medication usage and potential side effects to enhance their understanding and adherence.
- Collaborated with healthcare professionals to resolve medication-related issues.
- Trained new pharmacy technicians on procedures and best practices.
- Utilized pharmacy management software for accurate record-keeping and documentation.
- Verified accuracy of patient information on prescription orders.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Updated patient profiles with current insurance information and other changes.
- Utilized automated dispensing systems to fill prescriptions accurately and efficiently.
- Managed the receipt, storage, and security of controlled substances in compliance with federal laws.
- Received incoming shipments of pharmaceuticals, verified contents against invoices, stored them appropriately, and entered them into the inventory management system.
- Assisted customers with over-the-counter product selection based on their individual needs.
- Ensured safety standards were met in accordance with state regulations and company policies.
- Performed quality assurance activities such as checking for expired medications or incorrect dosages.
- Maintained medication inventory levels and communicated with wholesalers to order new stock.
- Participated in continuing education programs to stay abreast of new developments in the field of pharmacy.
- Assisted pharmacists in filling and labeling prescriptions, including compounding medications.
- Facilitated processing of third-party claims for medication reimbursement, ensuring accuracy and compliance with insurance requirements.
- Resolved any discrepancies between the physical count of medication inventory items versus what was recorded in the computer system.
- Followed up on all verbal orders received from physicians or other healthcare providers.
- Provided excellent customer service by addressing questions and concerns from patients regarding their medications.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Education
Bachelor of Science - Psychology
Delgado Community College
New Orleans , LA 01.2000 - 09.2005
Fontainebleau High School
Covington, LASkills
Management skills
- Customer service
- Preparation of medications
- Compounding sterile products
- Inventory management
- Quality assurance checks
- Training new technicians
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Regulatory compliance
- Data entry proficiency
- Operations support
- Team collaboration
- Stocking shelves
- Staff development
- Workflow optimization
- Interpreting orders
- Verifying orders
- Attendance oversight
- Troubleshooting malfunctioning equipment
- Order verification
- Quality assurance and control
- Billing support
- Pharmacy software proficiency
- Confidentiality and HIPAA
- Intravenous admixture preparation
- Advanced math skills
Timeline
National Certified Pharmacy Technician
Select Medical Speciality Hospital
06.2008 - 06.2011
Lead National Certified Pharmacy Technician
Pontchartrain Pharmacy
03.2002 - 09.2005
Bachelor of Science - Psychology
Delgado Community College
01.2000 - 09.2005
Lead National Certified Pharmacy Technician
Muller Drugs and Compounding Corner
04.1999 - 02.2002
Fontainebleau High School