Liberty Mayfield
Bixby,OK
Summary
I have been in pharmacy for a little over a year, I am recently nationally certified and am currently working towards getting both CPR and Immunization certified as well. I want to broaden my knowledge of pharmacy as much as possible. Everyday there’s something new to learn about the handling of medications, their uses, and their side effects. I enjoy talking to patients and getting to know more about them as it helps me to care for each one as an individual.
Overview
4
4
years of professional experience
Work History
National Certified Pharmacy Technician
Walmart
Sapulpa, OK
12.2023 - Current
- Processed prescription orders accurately and efficiently to maintain workflow in pharmacy department.
- Assisted pharmacists in medication management, ensuring compliance with safety regulations and protocols.
- Educated patients on proper medication usage and potential side effects to enhance understanding.
- Contributed to pharmacy revenue growth by actively promoting available services and products, such as medication adherence programs or over-the-counter supplements.
- Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
- Reduced wait times at the pick-up window by implementing a streamlined workflow that prioritized urgent prescriptions and maximized technician productivity.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Online Grocery Associate
Walmart
Sapulpa, OK
10.2021 - 12.2023
- Managed online grocery orders using Walmart's proprietary inventory management system.
- Trained new associates on best practices for online order processing and customer service.
- Optimized order picking processes, reducing time spent per order while maintaining accuracy.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Homeschool
Kellyville, OK06.2021
Skills
- HIPAA compliance
- Labeling accuracy
- Medication dispensing
- Data entry proficiency
- Insurance billing
- Answering customer questions
- Manual and automated medication dispensing
- Workflow optimization
- Processing payment
- Computer skills
- Used to a face pace working environment
Timeline
National Certified Pharmacy Technician
Walmart
12.2023 - Current
Online Grocery Associate
Walmart
10.2021 - 12.2023
Homeschool