AMY MAJOR
Stephenson,VA
Summary
Resourceful Cruise Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
16
16
years of professional experience
Work History
Cruise Travel Specialist
The Cruise Company
06.2017 - Current
- Developed strong customer service skills to ensure client satisfaction while planning and booking travel arrangements
- Handled all customer inquiries promptly and professionally via telephone or email
- Utilized problem solving techniques to troubleshoot any issues encountered during the booking process.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
MRI Scheduler
Valley Resource Solutions, LLC
08.2023 - 01.2024
- Answered phone calls and messages for MRI of Reston medical facility, scheduling appointments, and handling patient inquiries.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Followed up with patients to reschedule missed appointments.
- Assisted with medical coding and billing tasks.
Office Manager
Tidal Wave Athletics
02.2022 - 06.2023
- Managed office flow by providing direct support to visitors
- Responded to customer inquiries via phone or email in a professional manner
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Physical Education Teacher
Mobile County Public School System
10.2008 - 06.2017
- Utilized effective instructional strategies to ensure student understanding and success in physical education classes
- Developed innovative physical education programs to meet the needs of diverse learners
- Facilitated team building activities that promoted collaboration among peers while improving problem solving skills
- Collaborated with other teachers on curriculum development for physical education classes.
- Complied with state and federal standards for physical fitness benchmarks and exercise programs.
- Conveyed health and well-being concepts beyond physical fitness.
- Led exercises in physical activities to engage students and develop physical skills.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
Education
Master of Arts - Education
University of South Alabama
Mobile, ALSkills
- Administrative tasks
- High volume environment
- Interpersonal communications
- Travel Planning
Timeline
MRI Scheduler
Valley Resource Solutions, LLC
08.2023 - 01.2024
Office Manager
Tidal Wave Athletics
02.2022 - 06.2023
Cruise Travel Specialist
The Cruise Company
06.2017 - Current
Physical Education Teacher
Mobile County Public School System
10.2008 - 06.2017
Master of Arts - Education
University of South Alabama