AMY MARCINKOWSKI
Cape Coral,FL
Summary
I am seeking to work in an environment where my skills can contribute and be a part of a successful team. I am a Business-minded Patient Representative known for successfully managing high level of patient accounts while working under pressure in a busy atmosphere. Determined employee with over 6 years of experienced clerical work in the medical field and obtaining referrals and other health documentation.
I will provide trained experience in Customer Service, Registration, Referrals and Authorization, Billing, and experience in Medical Software.
Overview
7
7
years of professional experience
Work History
ER & Outpatient Financial Counselor
Lee Health
10.2021 - Current
- Check in patients to the ER and ensure registration is complete
- Check in EMS Calls
- Register Transfer patients
- Assist in completing Financial Assistance Applications
- Answer administration calls from Clinical staff
- Confirm Outpatient appointments
- Obtain Authorizations and Referrals
- Check in walk in X-ray appointments
- Communicate with multiple departments based on patient needs
- Verify demographics and Insurance
- Collect co-pays
- Complete Department Deposits
- Train new hires.
Patient Service Representative & Lead Cosmetic Representative
Riverchase Dermatology
10.2019 - 10.2021
- Answer incoming calls
- Schedule/confirm appointment for all locations
- Acknowledge all Provider Preferences
- Verify Insurances
- Enter Patient Demographics
- Provide information on cosmetic services
- Responsible for Answering/Returning Voicemails
- Train New hires
- Schedule spa services/reach out to patient cosmetic inquiries.
Front Desk Receptionist/ Laser Tech
Premier Medical Group
05.2018 - 07.2019
- Greet and Welcome Patients
- Schedule/Confirm appointment
- Verify Insurance
- Billing
- Scan, label, and file medical records
- Set up exam room
- Preform Laser procedures on patients
- Promotional events.
Lead Hostess/Server
Twisted Vine Bistro
05.2017 - 05.2018
- Greet and Welcome Guest
- Answered telephone calls and responded to inquiries
- Set and Prep Dinning room area for Dinner services
- Assist Servers in their work preparation
- As a server, I ensured that my guest needs were taken care of
- Take orders down properly and have good communication with both guest and kitchen staff
- Deliver food to guests
- Provide detailed information on the menu
- Ensure guest satisfaction
- Serve Private Events.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Hostess,Retail, Food Runner
The Boathouse Tiki Bar & Grill
01.2019 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured each order was correct and ran to the correct table for the best customer services.
Education
General Studies- AA -
Florida SouthWestern State College
06.2024
High School Diploma -
Island Coast High School
01.2018
Skills
- Leadership experience
- Bilingual-Spanish and English
- On time and reliable
- Great Communication skills
- Multitasking and prioritizing
- Ability to work under pressure
- Strong interaction skills with patients
- Scheduling
- Insurance Verification
- Confirm Outpatient appointments
- Obtain Authorizations and Referrals
- Check in walk in X-ray appointments
- Communicate with multiple departments based on patient needs
- Verify demographics and Insurance
- Collect co-pays
- Complete Department Deposits
- Train new hires
- Proficient in Epic,Athena,EMA,& Genesis
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ER & Outpatient Financial Counselor
Lee Health
10.2021 - Current
Patient Service Representative & Lead Cosmetic Representative
Riverchase Dermatology
10.2019 - 10.2021
Hostess,Retail, Food Runner
The Boathouse Tiki Bar & Grill
01.2019 - 10.2021
Front Desk Receptionist/ Laser Tech
Premier Medical Group
05.2018 - 07.2019
Lead Hostess/Server
Twisted Vine Bistro
05.2017 - 05.2018
General Studies- AA -
Florida SouthWestern State College
High School Diploma -
Island Coast High School