Amy Marrero
2424 Deerfield Crescent
Summary
Dedicated customer service clerk with a strong background in problem-solving and time management. Committed to enhancing customer satisfaction and supporting community initiatives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Customer Service Clerk
City Of Chesapeake
Chesapeake, VA
08.2024 - Current
- Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
- Processing utility account information and payments with accuracy.
- Collaborating with team members to enhance customer satisfaction.
- Providing support for community outreach programs and initiatives.
- Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
- Strong communication and interpersonal skills.
- A proactive approach to problem-solving and customer assistance.
- The ability to work collaboratively in a dynamic team
- Personal traits that embrace the City’s C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.
Head Cashier
Lowes
Chesapeake, VA
10.2022 - 06.2024
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on point-of-sale systems and customer service best practices.
- Managed daily cash reconciliations, identifying discrepancies and implementing corrective actions.
- Enhanced checkout efficiency by optimizing workflow and minimizing customer wait times.
- Resolved customer inquiries and complaints effectively, ensuring high levels of satisfaction.
- Collaborated with management to develop strategies for improving overall store performance.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Preschool Teacher
College Park Elementary
Virginia Beach, VA
09.2015 - 06.2016
- Assisted lead teacher in developing age-appropriate lesson plans and activities.
- Fostered positive relationships with children to encourage social and emotional development.
- Managed classroom environment to ensure safety and engagement during activities.
- Supported individual learning needs through tailored instruction and resources.
- Communicated effectively with parents regarding child progress and classroom events.
Education
High School Diploma -
Virginia Beach Christian Academy
Virginia Beach, VA06-2035
Skills
- Record preparation
- Payment processing
- Customer service excellence
- Product knowledge
- Complaint handling
- Records management
- Account updating
- Computer proficiency
- Problem-solving
- Customer service
- Time management
- Multitasking and organization
Timeline
Customer Service Clerk
City Of Chesapeake
08.2024 - Current
Head Cashier
Lowes
10.2022 - 06.2024
Preschool Teacher
College Park Elementary
09.2015 - 06.2016
High School Diploma -
Virginia Beach Christian Academy