Amy Martinez

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Accomplished multiple tasks within established timeframes.
• Developed staff schedules to optimize labor resources while ensuring compliance with company policies.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Led team in achieving operational efficiency through streamlined processes and enhanced training programs.
• Maintained professional, organized, and safe environment for employees and patrons.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed detailed plans based on broad guidance and direction.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Utilized CRM software to track customer interactions and ensure accurate order processing.
• Trained employees on what each department needed done and assigned duties accordingly.
• Assisted with new hire processing and existing training programs.
• Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects. Up to 6 different resets in a week period.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Ensured compliance with company policies and procedures while processing transactions efficiently.

• 3.78 GPA

Relevant Coursework:

• CODE OF BUISNESS CONDUCT
• MENTAL HEALTH & EMOTIONAL WELL BEING
• HR PARTNER RELATIONS
• CONFLICT PREVENTION: TONE
• CONFLICT PREVENTION: BODY
• ADA & FMLA-WHAT YOUNEED TO KNOW
• LOCK DOWN SHELTER IN PLACE
• DIGITAL DOCUMENTATION
• PERFORMANCE BASED SCHEDULING
• CODE OF BUS.CONDUCT & ETHICS
• PERFORMING FOR PERFORMANCE REVIEWS
• FINANCIAL FOUNDATION
• PERFORMANCE MANAGEMENTANNUAL CYBER SECURITY AWARENESS
• WORKDAYMANAGE DELEGATIONS-MANAGERS LEADERS HR, ADM