Austin Roundy
Alvarado,TX
Summary
Experienced Curbside Manager achieving top operational performance through strategic planning, process improvements, and effective team leadership. Recognized for enhancing customer satisfaction and driving productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Curbside Manager
H-E-B Grocery
Fort Worth, TX
07.2017 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team performance and productivity through effective coaching and feedback.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Developed training programs for new hires, fostering a knowledgeable workforce.
- Conducted comprehensive interviews and facilitated hiring to build a skilled department team.
- Designed and maintained comprehensive schedules to optimize collaboration with 200+ partners. Cleaningeaning and maintaining an organized environment.
- Training Partners on how to perform all job duties and exceed all customer expectations while achieving A+ standards.
- Answering phone calls and surveys to help all customers with any and all questions or needs throughout their shopping experience.
- Oversaw the compilation of data reports regarding item substitutions and shortages. Analyzed NPS scores and wait times to identify improvement areas. Managed the evaluation of labor sales units and trends to enhance operational efficiency.
- Conducted performance review meetings with partners to align on objectives and expectations.
- Creating power points of sales projections during holidays and preparing store operating statements for upper store management.
- Since becoming a Curbside manager, my department has set a number of records including being ranked the number one operating curbside in the company sixteen weeks in a row and many more times as well.
- Managed workflow to achieve weekly averages of 160,000 units and fulfillment of 5,500 orders.
- Recognized as the leading curbside manager in DFW region for 2024 and 2025, achieving top 5 status in Houston from 2020 to 2023.
- I have been selected several times to launch pilots to help develop new operation procedures for the company.
- I have been selected to grand open two stores and four different curbsides for the company
- During my time as a curbside manager I have been given several trainees who have come from the management program to train alongside me in my department. I have also inspired and prepared some employees in my own department to go into the management program with a high knowledge of operations.
Assistant Manager
Kroger
Canton, MI
01.2015 - 07.2017
- Led team in executing daily operations, ensuring adherence to company standards and policies.
- Developed training programs for new employees, enhancing onboarding efficiency and retention rates.
- Analyzed inventory management systems, optimizing stock levels and reducing waste.
- Implemented customer service initiatives, improving satisfaction scores through staff engagement and feedback loops.
- Facilitated communication between departments to streamline workflows and enhance overall store performance.
- Mentored junior staff, fostering professional development and promoting a collaborative work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
WCA
Saline, MI05-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
- Strategic planning
- Performance management
- Shift scheduling
- Conflict resolution
Certification
Certified Food Safety Manager
Timeline
Curbside Manager
H-E-B Grocery
07.2017 - Current
Assistant Manager
Kroger
01.2015 - 07.2017
High School Diploma -
WCA