Amy Martinez
Garland
Summary
Dependable professional with strong customer service skills and experience in appointment scheduling. Proven ability to coordinate family schedules effectively, contributing to efficient operations in both personal and professional settings.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
CornerStone Staffing/ WIC
Garland
12.2025 - Current
- Assist clients with application processes for WIC services.
- Resolved client inquiries through effective communication and support.
- Educated clients about eligibility requirements and documentation needed.
- Managed appointment scheduling to optimize client service flow.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Stay at home mom
Self Employed
Garland
05.2019 - Current
- Assist child with homework assignments and projects.
- Establish and maintain and daily routines.
- Coordinate family schedules, ensuring management of appointments and activities for three children.
- Help my husband with city permits and invoices for his company.
Dental Assistant
Children's Dental Care
Dallas
03.2017 - 03.2019
- Prepared treatment rooms and sterilized instruments before patient appointments.
- Assisted dentists during examinations and procedures with necessary tools.
- Educated young patients and parents on oral hygiene practices and care.
- Collaborated with team members to enhance patient care and clinic operations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Dental Assistant
Jefferson Dental Clinic
Dallas
09.2014 - 02.2017
- Kept track of treatment information in patient records.
- Took medical and dental history and recorded vital signs of patients.
- Updated patient records with new data and treatment information.
- Kept accurate records of dental treatments provided for each patient's visit.
- Checked with participants throughout procedures to help alleviate anxiety.
Server
The Forum Assisted Living
Dallas
01.2012 - 07.2014
- Provided attentive service to residents during meals and special events.
- Assisted with menu planning and food preparation for daily dining.
- Maintained cleanliness and organization of dining areas and utensils.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Dental Assistant Certificate -
Carrington College
Mesquite 08-2013
Skills
- Customer service
- Team collaboration
- Time management
- Dependable and responsible
- Excellent communication
- Appointment scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
CornerStone Staffing/ WIC
12.2025 - Current
Stay at home mom
Self Employed
05.2019 - Current
Dental Assistant
Children's Dental Care
03.2017 - 03.2019
Dental Assistant
Jefferson Dental Clinic
09.2014 - 02.2017
Server
The Forum Assisted Living
01.2012 - 07.2014
Dental Assistant Certificate -
Carrington College