AMY MARTINS
Arlington,MA
Summary
Operations leader with 17 years of experience spanning administrative operations, business office management, billing, software systems, and cross-collaborative projects. Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Proven ability to build and maintain relationships with a diverse range of stakeholders. Experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Director of Administrative Operations
Jackson Walnut Park School
06.2026 - Current
- Lead cross-campus administrative and business operations for a Montessori early childhood and elementary school, connecting finance, admissions, HR, facilities, and school leadership.
- Oversaw tuition and family billing in FACTS, managing payment plans, account follow-up, collections communication, and policies for tuition and auxiliary programs to ensure financial stability.
- Oversee tuition and family billing in FACTS, including payment plans, account follow-up, collections communication, and policies for tuition and auxiliary programs.
- Developed and implemented schoolwide operating procedures for purchasing, time off, payroll reporting, maintenance requests, field trips, and family account standing to streamline administrative processes.
- Developed schoolwide operating procedures for purchasing, time off and payroll reporting, maintenance requests, field trips, and family account standing.
- Partner with admissions on enrollment workflows and systems, including FACTS, Ravenna, and CampBrain; troubleshoot data and family transitions.
- Served as leadership liaison to parent association, coordinating complex initiatives such as accreditation visits, staff retention efforts, and proposed transportation program to enhance community engagement.
- Organized calendars, meetings, and appointments for school administrators and staff
- Processed confidential records, maintaining accuracy and compliance with school procedures
- Coordinated student, parent, and staff information while supporting daily administrative operations
- Updated databases and filing systems to keep records current and accessible
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Office Manager
Jackson Walnut Park School
01.2025 - 08.2026
- Managed daily office operations, addressing parent and staff inquiries, overseeing purchasing and records, and coordinating activities across both school divisions to ensure smooth operations.
- Administered FACTS student records and family support; resolved system issues and improved the accuracy of enrollment and billing data.
- Supported onboarding and background check workflows in partnership with school leadership and HR, including a cross-divisional tracking system.
- Coordinated vendors, facility use, school events, and volunteer groups, implementing more reliable methods for routing requests and documenting follow-up to enhance communication.
- Coordinated accounts receivable and accounts payable activities, resolving discrepancies and supporting timely posting.
- Implemented standardized procedures for documentation, filing, and data entry to improve accuracy and consistency.
- Trained administrative staff on office systems, policies, and internal procedures to strengthen team performance.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Administrative Assistant
Jackson Walnut Park School
08.2008 - 01.2025
- Coordinated records, purchasing, events, and accreditation logistics for Walnut Park office, facilitating smooth admissions transitions for faculty, families, and school leadership.
- Streamlined campus data and administrative processes, serving as primary contact for parent volunteers and coordinating schoolwide activities to enhance community engagement.
- Managed front desk communications, answering phones and greeting families with professionalism.
- Scheduled meetings, appointments, and school events, maintaining organized administrative calendars.
- Processed student records and confidential documents with accuracy and discretion.
Administrative Assistant to Vice President and Curator
The Society of the Four Arts
05.2007 - 06.2008
- Coordinated communications, schedules, and budgets for exhibitions, concerts, and school programming, supporting the Vice President and Curator in delivering successful events.
- Managed calendar scheduling, meeting coordination, and appointment confirmations for administrative team.
Education
Bachelor of Arts - Art History
Assumption College
Worcester, MA05-2003
Skills
- Tuition and Financial Aid Administration
- School operations and process improvement
- Operational management
- Vendor and Budget Coordination
- Policies and SOPs
- Software systems expertise
- Workflow planning
- Data analysis
- Staff and Family communication
- Relationship building
Timeline
Director of Administrative Operations
Jackson Walnut Park School
06.2026 - Current
Office Manager
Jackson Walnut Park School
01.2025 - 08.2026
Administrative Assistant
Jackson Walnut Park School
08.2008 - 01.2025
Administrative Assistant to Vice President and Curator
The Society of the Four Arts
05.2007 - 06.2008
Bachelor of Arts - Art History
Assumption College