Open To Work
Amy Mattis
Summary
Results-oriented Sales Associate and Licensed Insurance Agent with a strong background in client relationship management, consultative sales, and policy education. Skilled in identifying customer needs, presenting tailored coverage solutions, and closing sales while maintaining high ethical standards. Proven ability to exceed sales targets, retain clients, and build long-term trust through exceptional service and follow-up.
Overview
14
14
years of professional experience
2024
2024
years of post-secondary education
2
2
Certification
Work History
Life Insurance Agent
Cannon Graber with Family First Life
San Diego
09.2025 - Current
- Assisted clients in identifying suitable life insurance products and coverage options.
- Educated customers on policy details, benefits, and requirements for enrollment.
- Conducted needs assessments to determine effective insurance solutions for clients.
- Provided ongoing support to clients by addressing inquiries and resolving issues promptly.
- Prepared quotes for prospective customers based on their individual needs.
Server/Manager's Assistant
Dennys Restaurant
Fort Worth
02.2025 - Current
- Managed daily operations of restaurant floor and service staff.
- Trained new servers on menu offerings and customer service standards.
- Oversaw inventory management and placed orders for necessary supplies.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Managed server deployments and configurations, including hardware and software upgrades.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Established standards for personnel performance and customer service.
General Manager
Dennys Corp
Dallas
05.2022 - 02.2025
- Led daily operations to enhance restaurant efficiency and service quality.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Oversaw inventory management and supply ordering for consistent availability.
- Trained and mentored team members to improve performance and customer service.
- Implemented operational procedures to align with corporate standards and policies.
- Coordinated marketing efforts to promote special events and menu items effectively.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
GED Works
Fort Worth, TexasSkills
- Insurance product knowledge
- Quote preparation
- Customer support
- Inventory management
- Problem solving
- Client relationship management
- CRM software
- Insurance sales
- Customer relationship management
- Team training
- Effective communication
- Conflict resolution
Certification
- Licensed Life and health insurance agent in Texas and California
- Code Compliance Certified
- Servsafe Certified
- Servsafe Proctor
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Life Insurance Agent
Cannon Graber with Family First Life
09.2025 - Current
Server/Manager's Assistant
Dennys Restaurant
02.2025 - Current
General Manager
Dennys Corp
05.2022 - 02.2025
GED Works