Summary
Overview
Work History
Education
Skills
Timeline
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Amy Mazzarelli

Mendon,MA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Motivated shift leader with experience in planning, organizing and executing successful events. Strengths encompass effective communication, strong organizational skills and ability to work under pressure. Demonstrated impact in previous roles through seamless collaboration with teams, problem-solving abilities and delivering high-quality results within stringent deadlines.

Overview

4
4
years of professional experience

Work History

Sales Lead Keyholder

Loft Outlet
Millbury, MA
12.2023 - Current
  • Provided customer service to ensure satisfaction with purchases.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Maintained a neat, organized, and clean work area throughout the shift.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.

Events Intern

Polar Beverages
Worcester, MA
06.2024 - 10.2024
  • Assisted with the setup and breakdown of event equipment.
  • Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Supported event planners in executing detailed event schedules and programs.
  • Engaged with attendees, creating a welcoming and positive event experience.
  • Documented event proceedings through photos or notes for post-event reports.
  • Maintained cleanliness and orderliness of event areas before, during, and after events.

Crew Member Team Leader

Dunkin' Donuts
Milford, MA
05.2023 - 12.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored team member performance to ensure quality standards were met.
  • Managed cash flow by accurately counting money at beginning and end of shift.

Event Caterer

Russell Morin Catering & Events
North Attleboro, MA
04.2023 - 09.2023
  • Created attractive buffet displays for catering events, ensuring that all foods were properly arranged and labeled.
  • Ordered necessary supplies such as utensils, paper products, food ingredients., from vendors in a timely manner.
  • Maintained cleanliness of catering equipment and work areas throughout the duration of an event.
  • Set up banquet tables with appropriate linens, china, glassware, silverware, condiments, decorations.
  • Provided excellent customer service by promptly responding to guests' inquiries or complaints during events.
  • Brought cooked dishes to the designated location for serving at the specified time frame.
  • Assisted with loading, unloading vehicles before, after catered events; transported food items when required.
  • Cleaned up after completion of catered events; washed dishes, wiped down counters and other surfaces used during service.

Barista Shift Lead

Dunkin' Donuts
Uxbridge, MA
07.2021 - 05.2023
  • Provided excellent customer service and ensured all customers left satisfied.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Resolved customer complaints or referred them to a manager as needed.
  • Ensured that all employees followed health and safety regulations at all times.
  • Ordered supplies when necessary to maintain adequate stock levels.
  • Scheduled shifts for barista staff based on business needs and availability of personnel.

Barista

Muffin House
Mendon, MA
02.2021 - 06.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

High School Diploma -

Nipmuc Regional High School
Upton, MA
05.2022

Skills

  • Sanitation Standards
  • Quality Control
  • Project Management
  • Hospitality and accommodation

Timeline

Events Intern

Polar Beverages
06.2024 - 10.2024

Sales Lead Keyholder

Loft Outlet
12.2023 - Current

Crew Member Team Leader

Dunkin' Donuts
05.2023 - 12.2023

Event Caterer

Russell Morin Catering & Events
04.2023 - 09.2023

Barista Shift Lead

Dunkin' Donuts
07.2021 - 05.2023

Barista

Muffin House
02.2021 - 06.2021

High School Diploma -

Nipmuc Regional High School

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Amy Mazzarelli