Amy McCollough

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• customer orders, processed payments, followed up with emailing confirmations, receipts and tracking information.
• Entered a high volume of customer Purchase orders followed up by emailing confirmations
• Ran daily, weekly and monthly reports on sales totals, confirmed orders, percentage of on time deliveries, etc.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.

Assisted with lessons in classrooms. Grades K-6

Worked one on one with students

Taught mini-lessons with small groups from grades K-6

Assisted with student arrival, dismissal, lunch and recess.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.