Amy J. McCrate
Tecumseh,MI
Summary
Dedicated Team Player with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
28
28
years of professional experience
Work History
Customer Service Administor
Liebherr Aerospace, Inc
Saline, MI
02.2023 - Current
- Answer CSA and customer questions concerning the warranty on units.
- Monitor warranty email inbox.
- Create and maintain spreadsheets for tracking customer units when necessary.
- Work closely with the team lead to continuously learn about the warranty program.
- Determine the initial warranty on units upon arrival at the facility.
- Determine the final warranty on units after the completion of repairs and technical review.
- Create claims toward the OEM for necessary units.
- Be available to assist other team members when needed.
- Problem-solve and resolve issues in a timely and efficient manner.
Clubhouse Manager
Tecumseh Golf Club
Tecumseh, MI
09.2020 - 12.2022
- Delegated work to staff, setting priorities and goals.
- Trained workers in company procedures or policies.
- Assigned tasks and work hours to staff.
- Talked to coworkers using computers, radios and other electronic devices.
- Scheduled and coordinated events and activities.
- Interviewed and hired associates to fill staff vacancies.
Administrative Assistant, General Manager
Glycon Corp
Tecumseh, MI
01.2004 - 12.2022
- Assisting the President, , Engineers, Sales Department and Plant Manager with various duties
- Shipping department where I was responsible for setting up all outbound shipments and a few inbound shipments to and from all over the United States, Canada and some other various countries
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Along with those tasks I handle some accounts payables, accounts receivable for the company, I also am responsible for issuing purchase orders company wide, ordering and maintaining office supplies, and assist with human resources.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- For the President I maintain a number of spreadsheets with monthly and yearly statistics.
Event Coordinator
The Landing of Tecumseh
Tecumseh, MI
01.2016 - 09.2020
- I handled bookings and planning of all events
- Oversaw event logistics, venue scheduling and accommodations.
- Developed diagrams and floor plans with event setup requirements.
- I meet with all clients to create the perfect event
- Currently, I also handle the marketing on social media, invoicing, decorations as requested by our clients and I assist with day of the event details to make sure everything is perfect for our clients.
Moveable Feast Catering
Manchester, MI
01.2014 - 01.2016
- Primarily as a bartender for special events such as weddings
- Occasionally I work as a server for weddings and banquets
- Moveable Feast is true to its name
- All events are “on the road” so we have to set up on location
- This includes transporting tables, decorations, glassware, kegs and bottles to set up a mobile bar
- I also assist with the catering/serving during functions when the bar is slow or the staff is short.
Manager
The Landing of Tecumseh
Tecumseh, MI
01.1997 - 01.2003
- Responsible for the complete operation of The Landing of Tecumseh
- As Manager, responsibilities included accounts receivable, accounts payable, employee files, payroll, sales and advertising for the business
- This also included bookings and planning of all functions held on and off site
- Part of the responsibilities included the operation of the licensed catering business/kitchen and bar
- Examples of functions planned include: weddings, family reunions, Christmas parties, class reunions and company banquets.
Education
Some College (No Degree) - Business Administration
Baker College
MichiganSkills
- COMPUTER SKILLS
- Word, Excel, PowerPoint, Outlook and various graphic programs
- Business growth
- Cost estimating
- Workflow management
- Special events planning
- Food service knowledge
- Event calendar management
- Corporate events planning
- Schedule management
- Vendor management
- Records management
- Document control
- Billing and coding
- Administrative duties
- Mail management
- Meeting planning
- Excel spreadsheets
- AR/AP
- Professional and mature
- Strong problem solver
References
McCrate
REFERENCES:
Randy Smith TLC Community Credit Union President & CEO Cell: 517-403-9564
Beth Hunt Office Manager Lenawee County Road Commission Cell: 517-215-3949 bethannhunt@yahoo.com
Tim Vannatter AVL Account Manager Cell: 734-972-3617 timothy.vannatter@avl.com
Mary Tommelien Cell: 517-605-6214 mtommelein@tps.k12.mi.us
Interests
ACTIVITIES and ORGANIZATIONS
, Treasurer – Tecumseh Area Little League, for 13 years I handled the registration for approximately 450 players and 80 coaches. I created a monthly newsletter, ordered all player and coach uniforms. Each season I organized a binder for every coach containing rosters and other important coaching material. Every month I prepared the meeting minutes along with the meeting agenda. I kept very detailed financial records for the program. I was also the co-chairperson for the sponsorship committee and the fundraising committee.
Tecumseh Indian Fan Club- President for one year, volunteer for many years while my children attended Tecumseh Middle School and Tecumseh High School.
Tecumseh Chamber of Commerce-Ambassadors program. My job kept me from being able to attend the events as needed, so I wasn’t able to continue longer than one year.
Timeline
Customer Service Administor
Liebherr Aerospace, Inc
02.2023 - Current
Clubhouse Manager
Tecumseh Golf Club
09.2020 - 12.2022
Event Coordinator
The Landing of Tecumseh
01.2016 - 09.2020
Moveable Feast Catering
01.2014 - 01.2016
Administrative Assistant, General Manager
Glycon Corp
01.2004 - 12.2022
Manager
The Landing of Tecumseh
01.1997 - 01.2003
Some College (No Degree) - Business Administration
Baker College
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