Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky McDaniel

Louisville,KY

Summary

Goal oriented and ready to work! Am a fast learner and given the opportunity, believe I could be an asset to your company. Authorized to work in the US for any employer

Overview

18
18
years of professional experience

Work History

Service Technician

New Leaf
Louisville, KY
09.2023 - Current

Oversaw maintenance of business plants and lobby area.

Executed installation of new plant fixtures to enhance operational efficiency.

Front Desk Receptionist/Housekeeper

Super 8 by Wyndham
Radcliff, KY
10.2022 - 09.2023
  • Provided thorough client assistance to improve satisfaction by resolving inquiries efficiently.
  • Monitored and updated knowledge of customer accounts to enhance service delivery.
  • Executed cash drawer management, including processing transactions and reconciling cash at the end of shifts.
  • Reviewed and validated payment refund requests to maintain financial accuracy.
  • Addressed and resolved payment and order disputes to enhance customer satisfaction.

Caregiver

In home healthcare
Radcliff, KY
06.2020 - 09.2022
  • Provided compassionate daily care
  • Oversaw daily health monitoring processes to ensure well-being.
  • Conducted blood pressure assessments to monitor patient health.

Customer Service Representative

Newcomb Oil Co., LLC. DBA FiveStar Food Mart
Radcliff, KY
01.2019 - 01.2020
  • Executed cash handling and transaction processing with accuracy and efficiency.
  • Assisted in food preparation tasks to maintain efficient deli operations. Supported team members in assembling and packaging deli products. Contributed to maintaining cleanliness and organization in the work area.
  • Oversaw daily cleaning operations to maintain high standards of cleanliness. Coordinated with staff to implement effective cleaning protocols. Enhanced workplace safety and comfort through diligent cleaning practices.
  • Executed efficient stocking procedures to maintain optimal inventory levels.

Customer Service

ADVANCE TIL PAYDAY
Radcliff, KY
11.2018 - 01.2020
  • Delivered comprehensive assistance to clients to enhance service satisfaction.
  • Facilitated in-person customer interactions to enhance service experience.
  • Maintained comprehensive understanding of customer accounts to support effective relationship management.
  • Oversaw cash transactions to maintain financial integrity and customer satisfaction.
  • Executed payment refund confirmations to ensure customer satisfaction.
  • Facilitated resolution of payment and order disputes to support operational efficiency.

Assistant Manager

Jr Foods
Radcliff, KY
01.2008 - 04.2011
  • Led team in daily operations, ensuring compliance with company policies and procedures.
  • Developed training programs to enhance staff skills and improve service quality.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales trends to inform strategic product placement and promotional efforts.
  • Coordinated staff schedules to ensure adequate coverage during peak business hours.
  • Monitored performance metrics, providing feedback to motivate team members toward goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

GED - undefined

Skills

  • Hard working
  • Customer Service experience
  • Fast learner

Timeline

Service Technician

New Leaf
09.2023 - Current

Front Desk Receptionist/Housekeeper

Super 8 by Wyndham
10.2022 - 09.2023

Caregiver

In home healthcare
06.2020 - 09.2022

Customer Service Representative

Newcomb Oil Co., LLC. DBA FiveStar Food Mart
01.2019 - 01.2020

Customer Service

ADVANCE TIL PAYDAY
11.2018 - 01.2020

Assistant Manager

Jr Foods
01.2008 - 04.2011

GED - undefined

Becky McDaniel