Goal oriented and ready to work! Am a fast learner and given the opportunity, believe I could be an asset to your company. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
Service Technician
New Leaf
Louisville, KY
09.2023 - Current
Oversaw maintenance of business plants and lobby area.
Executed installation of new plant fixtures to enhance operational efficiency.
Front Desk Receptionist/Housekeeper
Super 8 by Wyndham
Radcliff, KY
10.2022 - 09.2023
Provided thorough client assistance to improve satisfaction by resolving inquiries efficiently.
Monitored and updated knowledge of customer accounts to enhance service delivery.
Executed cash drawer management, including processing transactions and reconciling cash at the end of shifts.
Reviewed and validated payment refund requests to maintain financial accuracy.
Addressed and resolved payment and order disputes to enhance customer satisfaction.
Caregiver
In home healthcare
Radcliff, KY
06.2020 - 09.2022
Provided compassionate daily care
Oversaw daily health monitoring processes to ensure well-being.
Conducted blood pressure assessments to monitor patient health.
Customer Service Representative
Newcomb Oil Co., LLC. DBA FiveStar Food Mart
Radcliff, KY
01.2019 - 01.2020
Executed cash handling and transaction processing with accuracy and efficiency.
Assisted in food preparation tasks to maintain efficient deli operations. Supported team members in assembling and packaging deli products. Contributed to maintaining cleanliness and organization in the work area.
Oversaw daily cleaning operations to maintain high standards of cleanliness. Coordinated with staff to implement effective cleaning protocols. Enhanced workplace safety and comfort through diligent cleaning practices.
Executed efficient stocking procedures to maintain optimal inventory levels.
Customer Service
ADVANCE TIL PAYDAY
Radcliff, KY
11.2018 - 01.2020
Delivered comprehensive assistance to clients to enhance service satisfaction.
Facilitated in-person customer interactions to enhance service experience.
Maintained comprehensive understanding of customer accounts to support effective relationship management.
Oversaw cash transactions to maintain financial integrity and customer satisfaction.
Executed payment refund confirmations to ensure customer satisfaction.
Facilitated resolution of payment and order disputes to support operational efficiency.
Assistant Manager
Jr Foods
Radcliff, KY
01.2008 - 04.2011
Led team in daily operations, ensuring compliance with company policies and procedures.
Developed training programs to enhance staff skills and improve service quality.
Implemented inventory management systems, optimizing stock levels and reducing waste.
Analyzed sales trends to inform strategic product placement and promotional efforts.
Coordinated staff schedules to ensure adequate coverage during peak business hours.
Monitored performance metrics, providing feedback to motivate team members toward goals.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.