Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky McDaniel

Louisville,KY

Summary

Goal oriented and ready to work! Am a fast learner and given the opportunity, believe I could be an asset to your company. Authorized to work in the US for any employer

Overview

18
18
years of professional experience

Work History

Service Technician

New Leaf
09.2023 - Current

Oversaw maintenance of business plants and lobby area.

Executed installation of new plant fixtures to enhance operational efficiency.

Front Desk Receptionist/Housekeeper

Super 8 by Wyndham
10.2022 - 09.2023
  • Provided thorough client assistance to improve satisfaction by resolving inquiries efficiently.
  • Monitored and updated knowledge of customer accounts to enhance service delivery.
  • Executed cash drawer management, including processing transactions and reconciling cash at the end of shifts.
  • Reviewed and validated payment refund requests to maintain financial accuracy.
  • Addressed and resolved payment and order disputes to enhance customer satisfaction.

Caregiver

In home healthcare
06.2020 - 09.2022
  • Provided compassionate daily care
  • Oversaw daily health monitoring processes to ensure well-being.
  • Conducted blood pressure assessments to monitor patient health.

Customer Service Representative

Newcomb Oil Co., LLC. DBA FiveStar Food Mart
01.2019 - 01.2020
  • Executed cash handling and transaction processing with accuracy and efficiency.
  • Assisted in food preparation tasks to maintain efficient deli operations. Supported team members in assembling and packaging deli products. Contributed to maintaining cleanliness and organization in the work area.
  • Oversaw daily cleaning operations to maintain high standards of cleanliness. Coordinated with staff to implement effective cleaning protocols. Enhanced workplace safety and comfort through diligent cleaning practices.
  • Executed efficient stocking procedures to maintain optimal inventory levels.

Customer Service

ADVANCE TIL PAYDAY
11.2018 - 01.2020
  • Delivered comprehensive assistance to clients to enhance service satisfaction.
  • Facilitated in-person customer interactions to enhance service experience.
  • Maintained comprehensive understanding of customer accounts to support effective relationship management.
  • Oversaw cash transactions to maintain financial integrity and customer satisfaction.
  • Executed payment refund confirmations to ensure customer satisfaction.
  • Facilitated resolution of payment and order disputes to support operational efficiency.

Assistant Manager

Jr Foods
01.2008 - 04.2011
  • Led team in daily operations, ensuring compliance with company policies and procedures.
  • Developed training programs to enhance staff skills and improve service quality.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales trends to inform strategic product placement and promotional efforts.
  • Coordinated staff schedules to ensure adequate coverage during peak business hours.
  • Monitored performance metrics, providing feedback to motivate team members toward goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

GED - undefined

Skills

  • Hard working
  • Customer Service experience
  • Fast learner

Timeline

Service Technician

New Leaf
09.2023 - Current

Front Desk Receptionist/Housekeeper

Super 8 by Wyndham
10.2022 - 09.2023

Caregiver

In home healthcare
06.2020 - 09.2022

Customer Service Representative

Newcomb Oil Co., LLC. DBA FiveStar Food Mart
01.2019 - 01.2020

Customer Service

ADVANCE TIL PAYDAY
11.2018 - 01.2020

Assistant Manager

Jr Foods
01.2008 - 04.2011

GED - undefined

Becky McDaniel