Amy McDermott
Council Bluffs,IA
Summary
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Experienced energy professional with over 25 years of experience in the natural gas industry. Excellent reputation for building strong relationships and positively influencing network connections to meet strategic goals.
Overview
28
28
years of professional experience
Work History
Business Development Account Manager
Black Hills Energy
07.2019 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Negotiated contracts and closed sales with new and existing clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Used Salesforce to handle current portfolio and prospective leads.
- Leveraged effective networking strategies to generate new business opportunities.
Sr Gas Volume Analyst
Black Hills Energy
04.2007 - 07.2019
- Used internal and external systems for execution of nominations across multiple pipeline EBBs.
- Reviewed load forecasts, pipeline notices and marketer nominations on daily basis, identifying concerns and discussing with management.
- Provided fast and skilled response to constraints, nomination cuts and other emergency situations.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative- Scheduling
Northern Natural Gas
03.2004 - 04.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns relating to scheduling activity on NNG's pipeline.
- Offered advice and assistance to customers, paying attention to special needs or wants, especially relating to pipeline constraints.
- Developed strong industry reputation through commitment to customer satisfaction and strong client relationships.
Cost Accounting, Measurement, Accounts Payable
Black Hills Energy (formerly Aquila)
11.1994 - 03.2004
- Prepared vendor invoices and processed incoming payments.
- Created and maintained Metretek telemetry system for large volume and transportation customers.
- Analyzed and presented flow and reconciliation of gas costs related to several pipelines..
Education
Bachelor of Arts - Psychology
Buena Vista University
Storm Lake, IA1998
Skills
- Strategic Networking
- Community Organization and Involvement
- Critical Thinking
- Outreach Initiatives
- Business Partnership Management
- Internal and External Communications
- Special and Community Events
- Professional Relationships
- Social Media Exposure
- Corporate Social Responsibility
Accomplishments
- Leadership Iowa graduate 2021.
- Served on numerous community organization and non-profit boards (many in an executive leadership position).
Timeline
Business Development Account Manager
Black Hills Energy
07.2019 - Current
Sr Gas Volume Analyst
Black Hills Energy
04.2007 - 07.2019
Customer Service Representative- Scheduling
Northern Natural Gas
03.2004 - 04.2007
Cost Accounting, Measurement, Accounts Payable
Black Hills Energy (formerly Aquila)
11.1994 - 03.2004
Bachelor of Arts - Psychology
Buena Vista University