Amy McDuffie
Albany,GA
Overview
18
18
years of professional experience
Work History
Revenue Agent
Georgia Department of Revenue
08.2011 - Current
- Increased revenue collection by reviewing tax returns and identifying discrepancies for individuals and businesses.
- Demonstrated exceptional attention to detail in reviewing financial records, ensuring accurate determination of liabilities for assigned cases.
- Assisted taxpayers in understanding their obligations under the law, facilitating voluntary compliance with tax regulations.
- Provided exceptional customer service, promptly addressing taxpayer inquiries and resolving concerns related to their accounts.
- Managed a high volume of cases simultaneously, prioritizing tasks effectively to meet deadlines without compromising accuracy or quality of work.
- Negotiated payment arrangements with delinquent taxpayers, securing recoveries while maintaining strong relationships with taxpayers.
- Coached team members in techniques necessary to complete job tasks.
- Generated reports detailing findings and recommendations.
Alcohol and Tobacco Clerk
Georgia Department of Revenue
10.2006 - 07.2011
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
Education
BBA -
Georgia Southwestern State University
Americus, GA12.2011
Associate of Science -
Darton College
Albany, GA12.2008
Skills
- Regulatory knowledge
- Compliance review
- Tax Compliance
- Account Monitoring
- Tax law knowledge
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Reliability
- Decision-Making
- Goal Setting
Timeline
Revenue Agent
Georgia Department of Revenue
08.2011 - Current
Alcohol and Tobacco Clerk
Georgia Department of Revenue
10.2006 - 07.2011
BBA -
Georgia Southwestern State University
Associate of Science -
Darton College