Amy McElhaney
Apollo
Summary
Highly motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Accounts Receivable
CVS Health
07.2025 - 10.2025
- Collecting payments
- Scheduling payments
- Reviewing resident’s statement of account for accuracy of charges and proper account handling.
- Work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances.
Intake Coordinator
Highmark
08.2013 - 02.2025
- Took calls from physician's offices requesting medication prior authorization
- Entered in prior authorizations into system when electronically received
- Entered authorizations into system and verified information was correct
- Obtained information from physician's office when needed
- Reached out to patients to relay status of prior authorization
- HIPPA compliant
- Multiple phone lines
Intake Specialist
Omnicare, CVS Health
10.2009 - 08.2013
- Worked rejected pharmacy claims.
- Called insurance companies and pharmacies regarding rejected claims
- Called LTC homes for new admissions and entered new LTC patients into system.
- Assisted in the pharmacy with pulling medications for prescription filling
- Completed data entry as needed
Education
Certified Medical Administrative Assistant - Coding
08.2025
Intend on obtaining certification in coding and billing. Voucher included with program.
Bachelor of Science - Health Administration with a concentration in Health Information Systems
08.2012
GPA: 3.7 GPA
Associate of Arts - Health Care Administration/Medical Records
05.2010
Skills
- Charting and clinical documentation
- Multi-line phone operations
- Multi-Line Phone Systems
- Confidentiality
- Microsoft office and teams
- Insurance verification
- Multitasking and organization
- Teamwork and collaboration
Timeline
Accounts Receivable - CVS Health
07.2025 - 10.2025
Intake Coordinator - Highmark
08.2013 - 02.2025
Intake Specialist - Omnicare, CVS Health
10.2009 - 08.2013
University of Phoenix - Bachelor of Science, Health Administration with a concentration in Health Information Systems
University of Phoenix - Associate of Arts, Health Care Administration/Medical Records
Ed2go Lenape Tech Adult Education - Certified Medical Administrative Assistant, Coding