Amy Giard
Colchester,VT
Summary
To obtain a full time position utilizing my experience and skills.
Overview
19
19
years of professional experience
Work History
Service Coordinator
Chuck's Heatng And Air Conditing
Colchester, VT
12.2019 - 11.2021
- S & customers
- Handled high volume of calls for service
- Helped resolve billing issues.
- Assist in maintaining inventory.
Customer Service Representative
VNA
Colchester, VT
05.2010 - 07.2019
- Schedule staff for approximately 150 clients with daily, weekly, and monthly schedules
- Provide high quality customer service on the telephone for all customers and staff
- Apply professional triage and judgment to scheduling concerns including moving calls up the supervisory ladder as necessary.
Customer Service Representative
Teleblend
Williston, VT
03.2009 - 05.2010
- Answer phone calls providing a high quality of customer service
- Troubleshoot phone service issues
- Resolve customer concerns, complaints, billing errors and provision phone adapters.
Customer Service Representative
SymQuest
South Burlington, VT
10.2004 - 02.2009
- Answer phone calls providing a high quality of customer service
- Resolve customer complaints, billing errors, and dispatch technicians
- Coordinate networking and connectivity service calls.
Receptionist/Surgical Assistant
Northern Vermont Oral Surgery
, Essex
04.2002 - 10.2004
- Answer phones and schedule patients in all four locations of practice
- Start IV's and assist in oral surgery procedures
- Patient consultations.
Education
Diploma -
Colchester High School
1992
Skills
- Customer Service
- Customer Care
- Call Center
- Triage
- Medical Scheduling
- Insurance Verification
- Epic
Timeline
Service Coordinator
Chuck's Heatng And Air Conditing
12.2019 - 11.2021
Customer Service Representative
VNA
05.2010 - 07.2019
Customer Service Representative
Teleblend
03.2009 - 05.2010
Customer Service Representative
SymQuest
10.2004 - 02.2009
Receptionist/Surgical Assistant
Northern Vermont Oral Surgery
04.2002 - 10.2004
Diploma -
Colchester High School