Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Giard

Colchester,VT

Summary

To obtain a full time position utilizing my experience and skills.

Overview

19
19
years of professional experience

Work History

Service Coordinator

Chuck's Heatng And Air Conditing
Colchester, VT
12.2019 - 11.2021
  • S & customers
  • Handled high volume of calls for service
  • Helped resolve billing issues.
  • Assist in maintaining inventory.

Customer Service Representative

VNA
Colchester, VT
05.2010 - 07.2019
  • Schedule staff for approximately 150 clients with daily, weekly, and monthly schedules
  • Provide high quality customer service on the telephone for all customers and staff
  • Apply professional triage and judgment to scheduling concerns including moving calls up the supervisory ladder as necessary.

Customer Service Representative

Teleblend
Williston, VT
03.2009 - 05.2010
  • Answer phone calls providing a high quality of customer service
  • Troubleshoot phone service issues
  • Resolve customer concerns, complaints, billing errors and provision phone adapters.

Customer Service Representative

SymQuest
South Burlington, VT
10.2004 - 02.2009
  • Answer phone calls providing a high quality of customer service
  • Resolve customer complaints, billing errors, and dispatch technicians
  • Coordinate networking and connectivity service calls.

Receptionist/Surgical Assistant

Northern Vermont Oral Surgery
, Essex
04.2002 - 10.2004
  • Answer phones and schedule patients in all four locations of practice
  • Start IV's and assist in oral surgery procedures
  • Patient consultations.

Education

Diploma -

Colchester High School
1992

Skills

  • Customer Service
  • Customer Care
  • Call Center
  • Triage
  • Medical Scheduling
  • Insurance Verification
  • Epic

Timeline

Service Coordinator

Chuck's Heatng And Air Conditing
12.2019 - 11.2021

Customer Service Representative

VNA
05.2010 - 07.2019

Customer Service Representative

Teleblend
03.2009 - 05.2010

Customer Service Representative

SymQuest
10.2004 - 02.2009

Receptionist/Surgical Assistant

Northern Vermont Oral Surgery
04.2002 - 10.2004

Diploma -

Colchester High School
Amy Giard