Amy McGovern
Ann Arbor,MI
Summary
Dedicated client care representative with extensive experience in customer service and administrative management. Expertise in streamlining processes and fostering positive client relationships, ensuring timely and accurate communication. Focused on enhancing organizational efficiency and enriching the client experience through effective support.
Overview
10
10
years of professional experience
Work History
Client Care Representative
South Arbor Animal Hospital
Ypsilanti, MI
05.2022 - Current
- Client communication (in-person, phone, email, chat and text platforms)
- Assist clients with scheduling veterinary appointments and managing patient records.
- Document communications between patients and doctors to ensure accurate information.
- Interpret and provide patient medical records for insurance claims processing.
- Manage prescription food inventory by coordinating weekly orders for patients.
- Assist veterinarians with patient intake and medical history collection.
- Provide compassionate support to pet owners during difficult situations.
- Provide excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Administrative Services Manager
Michigan Ability Partners
Ann Arbor, MI
06.2019 - 05.2022
- Oversaw front office operations, providing comprehensive administrative support.
- Coordinated reception area operations, ensuring seamless phone and visitor coverage.
- Assisted CEO with Board of Directors by scheduling and documenting meetings.
- Assist Development Director with marketing, fundraising and managing donor database.
- Processed and distributed social security payments to clients in a timely manner.
- Communicated with new and existing clients via email and phone.
Administrative Assistant/Receptionist
Brookdale Assisted Living
Ann Arbor, MI
08.2018 - 08.2019
- Greet all visitors entering the facility in a courteous, warm and professional manner.
- Promote positive image of community and serve as ambassador of community to visitors.
- Received incoming calls and directed to appropriate residents and staff, ensuring timely communication.
- Assisted Executive Director with community admissions and discharges, streamlining processes for new and departing residents.
- Facilitated community tours for prospective residents and family members, providing comprehensive information to aid decision-making.
- Maintain confidentiality and discretion when dealing with sensitive information.
- Sorted mail according to designated locations within the facility.
Office Manager / Non-profit Organization
Groundcover News
Ann Arbor, MI
07.2016 - 11.2017
- Planned and managed logistics for events and seminars, facilitating successful program delivery.
- Coordinated office volunteers in executing standard office procedures, enhancing overall office efficiency.
- Resolved vendor issues and conflicts, ensuring smooth operational continuity.
- Oversaw bill payment operations to maintain accurate accounting records. and accounting records.
Education
Associate's degree - Business Management
Washtenaw Community College
Ypsilanti, MI06-1994
Skills
- Customer service excellence
- Strong communication and leadership skills
- Proficient in Microsoft Word, Excel, and Outlook as well as chat and text platforms
- Efficient time management
- Collaborative and independent work effectiveness
- Customer relationship management
- Compassionate support
- Multitasking and prioritization
Timeline
Client Care Representative
South Arbor Animal Hospital
05.2022 - Current
Administrative Services Manager
Michigan Ability Partners
06.2019 - 05.2022
Administrative Assistant/Receptionist
Brookdale Assisted Living
08.2018 - 08.2019
Office Manager / Non-profit Organization
Groundcover News
07.2016 - 11.2017
Associate's degree - Business Management
Washtenaw Community College