Summary
Overview
Work History
Education
Skills
Timeline
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Amy Mckay

Spring Hill,FL

Summary

Dynamic customer service professional with extensive experience at Circle K, excelling in retail sales and enhancing customer satisfaction. Proven ability to efficiently manage deliveries and maintain a clean environment. Skilled in utilizing POS systems and fostering positive interactions, ensuring a welcoming atmosphere for all customers.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Cirlce K
09.2024 - Current
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.

Delivery Driver

DoorDash
02.2018 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered packages to customer doorsteps and business offices.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Delivery Driver

Walmart Spark
02.2021 - 08.2024
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

Domino's Pizza
04.2018 - 06.2019
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Laborer

D.A.B Construction
01.2016 - 06.2017
  • Dug trenches and set up forms to specified requirements for concrete pours.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Clear areas in preparation for laying down asphalt.
  • Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.

Customer Service

Steak N Shake
05.2014 - 08.2016
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Food Service Worker

McDonalds
10.2012 - 03.2016
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

High School Diploma -

F.W. Springstead High School
Spring Hill, FL
06.2013

Skills

  • Customer service in retail sales
  • Proficient in neighborhood delivery services
  • Construction laborer

Timeline

Customer Service Representative

Cirlce K
09.2024 - Current

Delivery Driver

Walmart Spark
02.2021 - 08.2024

Delivery Driver

Domino's Pizza
04.2018 - 06.2019

Delivery Driver

DoorDash
02.2018 - Current

Laborer

D.A.B Construction
01.2016 - 06.2017

Customer Service

Steak N Shake
05.2014 - 08.2016

Food Service Worker

McDonalds
10.2012 - 03.2016

High School Diploma -

F.W. Springstead High School

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