Amy Melton
Minneapolis,MN
Summary
Energetic and customer-focused leader with over twenty-five years' success in steering innovative and strategic initiatives for SaaS software companies. Thrives on building strong relationships with stakeholders, directing product strategy, and enhancing customer experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Product Operations
insightsoftware
07.2022 - Current
- Reporting to the CPO, drive the successful execution and measurement of product strategy and initiatives over a portfolio of 102 product lines across three business units
- In collaboration with Product leads develop annual product roadmaps, align master features with Vital Few Objectives for the business, develop KPIs and track progress and ROI quarterly
- Implemented new product hierarchy to improve data reporting and analytics to support the company's new Business Unit structure
- Program manage product portfolio price cleanup, price book consolidation and annual price increases which reduced the number of price entries by 80% and eliminated over 800 legacy SKUs
- Built organizational readiness improvements and training for Product Team
- Improved go-to market enablement and cross-functional alignment ensuring all teams sign off for every major release
- Lead acquisition integration of 30 newly acquired products in 2023
- Implemented process improvements that reduced the time it takes to submit product change requests by 25%
- Lead strategic initiatives in collaboration with Product leads, to develop and scale the business; examples include product platform launches, product migration programs, product end-of-life process, accelerated shift to subscription, and product modernizations
- In collaboration with Sr. Pricing Analyst, own the end-to-end annual price increase process, and provide leadership support for all pricing efforts including price modeling, discounting analysis, and product packaging and bundling
- Manage team on point for product systems maintenance, process management, pricing and data analysis, project management and product team onboarding.
Director of Product Management
Epicor Software Corporation
05.2019 - 07.2022
- Build and lead change management and user experience (UX) initiatives across the portfolio and develop a roadmap for transformation
- Developed enablement programs from the ground up to achieve desired outcomes swiftly and efficiently
- Enhanced user experience by collaborating with UX/UI designers to develop intuitive interfaces and functionalities.
- Prioritized user experience strategy for multi-year rollout and delivered projects on time and on budget
- Coordinated with design and media teams to develop high-quality creative assets.
- Hyper-focused on delivering best-in-class customer experiences, enabling sales staff to sell at record levels and providing clients with the best training available in the industry
- Work with key stakeholders across the organization to lead Epicor's UX transformation while balancing customer feedback and driving cloud adoption
- Lead Controlled Release programs with over 65 participants, provide feature demos and product release test cases ensuring products are tested in real-world environments prior to launch
- Developed channel partner program to ensure that partners are educated and certified on new UX tools, design methodologies, and development best practices
- Developed and launched services uplift programs to drive customer upgrades and adoption
- Delivered engaging presentations at industry conferences, showcasing company achievements and promoting brand awareness.
Global Director of Education
Epicor Software Corporation
01.2011 - 05.2019
- Managed profitability for Epicor University in FY2019, exceeding $8 million in education revenue
- Led talented team of international training specialists to deliver over 200 live training programs and webinars across multiple channels, including in-person, online, and on-demand delivery formats
- Involved in all aspects of content delivery and education, including project management, pricing, translation, user conferences and events
- Initiated a training initiative to modernize live online training, resulting in an increase of 50% in registrations and attendance
- Implemented a new virtual learning program, training in multiple languages and time zones using cloud-based classroom training solution
- Developed specialized curriculum plans and education roadmaps for customers, partners, and employees
- Selected as 2013 CEO Circle of Excellence winner from department of over 500 employees.
Education
Bachelor of Science -
Indiana University
Bloomington, INSkills
- Strategic Program Management
- Go to Market Launch Leadership
- Data Analysis and Reporting
- Process and Data Improvement
- Collaboration and Team Building
- Project Management
- Team Management
- Business Planning
- Operations Management
- Strategic Planning
- Program Management
- Verbal and Written Communication
- Training and Development
- Change Management
- Process Improvement
- Employee Development
Certification
Pragmatic Management Certified – PMC-III
Hobbies and Interests
I am an outdoor enthusiast who enjoys staying active. In my free time, I love biking outdoors or jumping on the spin bike to keep fit. I also enjoy spending time with friends and family, cooking, going to see live music, and relaxing at our cabin.
Timeline
Director of Product Operations
insightsoftware
07.2022 - Current
Director of Product Management
Epicor Software Corporation
05.2019 - 07.2022
Global Director of Education
Epicor Software Corporation
01.2011 - 05.2019
Bachelor of Science -
Indiana University
Pragmatic Management Certified – PMC-III
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