Amy Merrow, LSW
Haverhill
Summary
Detail-oriented individual with exceptional communication and proven ability to exceed targets and drive success customer-service based Healthcare environments. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Director of Social Services
Atlas Healthcare & Rehab
Danvers, MA
09.2023 - Current
- Managed caseload of 120 patients
- Developed and executed organizational policies aligning with regulatory standards and best practices in healthcare.
- Mentored department leaders, fostering professional development and enhancing team performance across various units/Ces
- Facilitated training programs that improved staff competencies and adherence to compliance regulations within the organization.
- Responsibilities to case manage all aspects of discharge planning for patients from admission through discharge.
Director of Social Services
Genesis HealthCare
Danvers, MA
05.2015 - 09.2023
- Managed caseload of 50-60 patients
- Developed and implemented strategic initiatives to enhance patient care quality and service delivery.
- Led interdisciplinary teams to coordinate comprehensive social services programs for diverse populations.
- Responsible for case management for all short-term patients from admission to discharge.
- Advocated for policy changes at local and state levels to better address client needs and improve health outcomes.
- Established performance metrics to evaluate program effectiveness, ensuring alignment with organizational goals and standards.
Social Worker
Penacook Place
Haverhill, MA
01.2000 - 01.2015
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Conducted comprehensive assessments to identify client strengths, challenges, and resources.
- Provided crisis intervention and support to clients experiencing acute emotional distress.
Education
Bachelor of Science - Social Work
Salem State College
Salem, MA06-1996
Skills
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
- Organizational development
- Practice operations management
- Verbal and written communication
- Legal and regulatory compliance
- Crisis management
- Program management
- Problem-solving
- Cross-functional team leadership
Certification
- Licensed Social Worker in MA since 1996
Timeline
Senior Director of Social Services
Atlas Healthcare & Rehab
09.2023 - Current
Director of Social Services
Genesis HealthCare
05.2015 - 09.2023
Social Worker
Penacook Place
01.2000 - 01.2015
Bachelor of Science - Social Work
Salem State College