Amy M. Filipowski
Conroe,Tx.
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Shift Lead/Server
Dave and Buster’s
Shenandoah, Tx
10.2022 - Current
- Delegate side work and check servers out at end of their shift
- Sell power cards and push monthly specials
- Learn new menu items and explain differences to guests
- Use tablet to take orders and close out transactions
Bartender
Local Pour
The Woodlands, Tx
07.2021 - 10.2022
- Explain food menu, take orders, and deliver food to tables
- Open restaurant, set up dining room as well as the bar
- Learn the 6 steps of service and execute them with every customer
- Improve on draft as well as bottled beer knowledge with new stock and changing seasons
Bar Manager/Bartender
Broderick Roadhouse
W. Sacramento, Ca
01.2014 - 03.2020
- Explain beer selection and promote local breweries
- Work brunch, lunch, as well as late night shifts and know selling points for each
- Know how to open and close restaurant and balance cash drawer
- Perform inventories, analyze sales, and order alcohol each week
Bartender/Server
Pete’s Restaurant and Brewhouse
Sacramento, Ca
10.2014 - 01.2019
- Memorize and make drinks from specialty drink menu
- Set up bar for opening shift and break down bar correctly for closing shift
- Coordinate, serve, and set up large parties and events
- Work lunch, happy hour, and dinner shifts and know selling points for each
Education
Bartender Certificate -
ABC Bartending School
Sacramento, Ca01.2012
Graduate - Psychology
Sacramento State University
California01.2011
Graduate -
San Francisco State University
California01.2009
Graduate - Psychology and Liberal Arts
Santa Barbara City College
01.2008
Graduate -
Colfax High School
01.2006
Skills
- Service Industry Proficiency
- Shift leadership
- Staff motivation
- Performance improvement
- Team motivation
- Customer service focus
- Scheduling expertise
- Knowledge sharing
- Decision-making capacity
- Employee training
References
Available upon request
Awards Honors Activities
- Graduated Summa Cum Laude (GPA. 3.9+) from Sacramento State University
- Fall 2006 – Spring 2009 President’s Honor Roll at Santa Barbara City College and San Francisco State
Timeline
Shift Lead/Server
Dave and Buster’s
10.2022 - Current
Bartender
Local Pour
07.2021 - 10.2022
Bartender/Server
Pete’s Restaurant and Brewhouse
10.2014 - 01.2019
Bar Manager/Bartender
Broderick Roadhouse
01.2014 - 03.2020
Bartender Certificate -
ABC Bartending School
Graduate - Psychology
Sacramento State University
Graduate -
San Francisco State University
Graduate - Psychology and Liberal Arts
Santa Barbara City College
Graduate -
Colfax High School