Amy Mickens

Resolved patient inquiries and issues promptly, enhancing overall patient satisfaction.

• Followed up to collect outstanding guarantor balances, contributing to improved revenue cycle management.
• Provided financial options and resources to physician offices, hospitals, and guarantors, facilitating informed decision-making.
• Added and verified patient insurance information for accuracy
• Maintained accurate patient information in electronic health record systems.
• Assisted with training new hires on company procedures

• Monitored email and in-basket communications daily to identify patients needing scheduling or rescheduling.
• Checked out patients, scheduled follow-up and referral appointments, and coordinated cardiac testing including MRI, echocardiograms, stress tests, and vascular tests
• Checked in patients, verified demographics and insurance, updated information, and collected copays and past balances.
• Obtain outside medical records and scan into EPIC
• Manage and complete Work Claim Edit and charge capture work queues
• Assisted in training new staff, fostering effective onboarding and team integration
• Supplied callers with information on practice locations, directions, and services offered, enhancing patient communication and satisfaction

• Greeted patients warmly, creating a welcoming environment.
• Registered/scheduled patients for appointments
• Checked patients in/out, ensuring all paperwork was completed accurately and efficiently.
• Managed incoming calls, directing them to appropriate personnel to facilitate prompt assistance.
• Confirmed patient insurance eligibility through Experian
• Collected co pays and outstanding balances
• Checked work queue daily for changes that needed to be corrected or resubmitted.

• Welcomed patients upon arrival and registered their information in the system.
• Scheduled follow-up appointments, referrals, diagnostic testing, and sleep studies, ensuring timely patient care and obtaining necessary insurance authorizations.
• Answered questions regarding patient appointments and testing
• Confirmed patient insurance coverages and verified demographic information for accuracy.
• Processed and released patient charges using Epic software for accurate billing.
• Assisted with inpatient billing
• Processed medical records release requests
• Prepared patient charts for upcoming appointments
• Balanced office collections, completed end-of-day reconciliation, and processed daily bank deposits, maintaining accurate financial records.

• Coordinated patient appointments, ensuring optimal scheduling and timely cancellations
• Arranged radiology exams including MRS and Cat Scans to facilitate patient care
• Obtained authorizations from insurance companies for patient procedures to ensure coverage and compliance
• Faxed confidential patient documents for record-keeping
• Contacted and scheduled patients with referral doctors.