Amy Midwood
Ware,MA
Summary
Customer service professional with extensive experience at J Stolar Insurance and Country Bank For Savings. Proven track record in resolving complex inquiries and enhancing customer satisfaction. Skilled in payment processing and records management, fostering teamwork to achieve operational excellence. Committed to delivering exceptional service and support.
Overview
30
30
years of professional experience
Work History
Insurance Customer Service Representative
J Stolar Insurance
2021.10 - Current
- Manage customer inquiries regarding policy details and claims processing.
- Resolve customer complaints, ensuring satisfaction and retention through effective problem-solving techniques.
- Conduct reminder calls for payments to ensure retention.
- Processes payments and report claims.
- Responds to customer requests for products, services, and company information.
Head Teller/ CSR
Country Bank For Savings
1995.12 - 2014.07
- Supervised daily operations of teller staff, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers on customer service and transaction processing.
- Managed cash handling procedures and audits, maintaining security protocols to mitigate risks and prevent losses.
- Created Individual Retirement Accounts and Consumer loans
Education
Business Certificate - Business Accountancy
Bob Jones University
Greenville, South Carolina, SC1987-05
Skills
- Customer service
- Records management
- Teamwork and collaboration
- Paperwork and claims processing
- Payment processing
Timeline
Insurance Customer Service Representative
J Stolar Insurance
2021.10 - Current
Head Teller/ CSR
Country Bank For Savings
1995.12 - 2014.07
Business Certificate - Business Accountancy
Bob Jones University