Amy Miller
Ferndale,MI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor of Physical Medicine and Rehabilitation Rehab Services - West Bloomfield
Corewell Health William Beaumont University Hospital
01.2020 - Current
- Supervise daily operations for an OP PT/OT/SLP clinic including Ortho, Neuro, Pelvic Floor, and Lymphedema disciplines and maintain 75% patient care
- Promote and maintain high standards of care delivering the best care to our patients
- Encourage a culture of teamwork and synergy
- Collaborate with interdisciplinary team and monitor staff schedules, fill rates, productivity and growth, and referrals
- Delegate to staff for operational workflows
- Deliver and mentor the staff on using FOTO, and for the use of a marketing tool using successful functional outcomes results
- Implement and monitor front office functions and scheduling needs and clinical processes to increase patient volumes and growth adding to the success of the clinic
- Maintain high patient satisfaction scores
- Maintain Joint Commission compliance.
Supervisor, Beaumont Troy OP PT/OT
Beaumont Heath
01.2014 - 01.2020
- Supervise daily operations for an OP PT/OT clinic and maintain 50% patient care
- Monitor staff concerns and needs, schedules, productivity, and referrals
- Mentor and Orient staff including traveling therapist and pediatric therapists
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Open door policy and promote positivity
- Hire and counsel staff as needed
- Promote and maintain high standards of care, including Joint Commission compliance
- Implement policies
- Maintain high patient satisfaction scores
- Market to local providers, maintain rapport with referring physicians, and participate in community events
- Lead the Joint Navigator committee and Orion Beaumont Wellness Center.
Physical Therapist
Beaumont Health System
01.2011 - 01.2014
- Providing physical therapy care and collaborating within a team setting
- Maintaining CSCS and Stott Pilates certifications, and in servicing staff to incorporate Pilates principles and exercise techniques into patient care
- Clinical Instructor and mentor for the Beaumont internship program for three consecutive years
- Community education, volunteering, research liaison, participation in committees, committee leader, marketing to physicians, and launching of an orthopedic pediatric program.
Physical Therapist
Beaumont Health System
01.2004 - 01.2011
- Provided physical therapy care to an orthopedic population and delegated appropriately to physical therapy assistants
- Obtained and maintained certifications, provided in-services, clinical instructor, committee participation, marketing, and presentations were performed
- Acting supervisor responsibilities included: assuring clinic's operations were maintained, clinical and support staff concerns were addressed, and keeping the line of communication open with the assistant director.
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
- Promoted patient autonomy by teaching self-management techniques for chronic pain conditions.
- Educated patients on injury prevention strategies, promoting long-term wellness and reducing the risk of recurrence.
Physical Therapist
Rehabilitation Institute of Michigan
01.2000 - 01.2004
- Provided physical therapy services to a diverse outpatient orthopedic patient population and expanded the aquatic program to accommodate several spinal diagnoses
- Test coordinator and host for the CSCS examination administered by the NSCA
- Served as a clinical instructor, proctor for WSU examinations, and participation in several committees
- Presentations include a community education class on the spine, and a stabilization exercise prevention program
- Marketing and implementing PT services during trauma clinic for the chief orthopedic trauma surgeon at DRH
- Recruited subjects for a research project on functional outcomes for post-operative acetabular fractures.
Primary Lab Instructor
Wayne State University
01.2002 - 01.2003
- Kinesiology course lab instructor for first year graduate PT students
- Educated PT students on the skill of palpation.
Physical Therapist
Advanced Physical Therapy
01.1999 - 01.2000
- Provided physical therapy care in an outpatient orthopedic setting
- Completed Functional Capacity Examinations.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Reduced recovery time for patients with sports injuries through targeted exercises and massage techniques.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
Physical Therapist
Michigan Rehabilitation Specialists
01.1999 - 01.1999
- Evaluated and provided a plan of care to delegate to a PTA, determined appropriate progress and plan for discharge
- Created and implemented a community physical fitness program for a nursing care facility
- Marketing to area orthopedic physicians to establish referral sources.
Education
MPT - Physical Therapy
Wayne State University
Detroit, MI01.1999
BS - Allied Health Sciences
Wayne State University
Detroit, MI01.1997
BS - Psychology
Wayne State University
Detroit, MI01.1995
Skills
- Staff Development
- Employee Motivation
- Priority management
- Processes and procedures
- Training and mentoring
- Problem-solving abilities
- Professionalism
- Adaptability
Certification
- Health Coach Training through the Dartmouth Institute for Health Policy and Clinical Practice, 2014
- APTA Credentialed Clinical Instructor, 2013
- Advanced Clinical Specialist: Beaumont Health System’s Rehabilitation Services Professional Advancement Committee, 2012/2013
- Certified Stott Pilates Instructor: Mat work, Reformer, Cadillac, Chair, and Barrels level 1, 2006-present
- Certified Strength and Conditioning Specialist through the National Strength and Conditioning Association, 2003-present
- Massage Therapist Certificate from Health Enrichment Center in Lapeer, Michigan, 1996
Timeline
Supervisor of Physical Medicine and Rehabilitation Rehab Services - West Bloomfield
Corewell Health William Beaumont University Hospital
01.2020 - Current
Supervisor, Beaumont Troy OP PT/OT
Beaumont Heath
01.2014 - 01.2020
Physical Therapist
Beaumont Health System
01.2011 - 01.2014
Physical Therapist
Beaumont Health System
01.2004 - 01.2011
Primary Lab Instructor
Wayne State University
01.2002 - 01.2003
Physical Therapist
Rehabilitation Institute of Michigan
01.2000 - 01.2004
Physical Therapist
Advanced Physical Therapy
01.1999 - 01.2000
Physical Therapist
Michigan Rehabilitation Specialists
01.1999 - 01.1999
MPT - Physical Therapy
Wayne State University
BS - Allied Health Sciences
Wayne State University
BS - Psychology
Wayne State University
- Health Coach Training through the Dartmouth Institute for Health Policy and Clinical Practice, 2014
- APTA Credentialed Clinical Instructor, 2013
- Advanced Clinical Specialist: Beaumont Health System’s Rehabilitation Services Professional Advancement Committee, 2012/2013
- Certified Stott Pilates Instructor: Mat work, Reformer, Cadillac, Chair, and Barrels level 1, 2006-present
- Certified Strength and Conditioning Specialist through the National Strength and Conditioning Association, 2003-present
- Massage Therapist Certificate from Health Enrichment Center in Lapeer, Michigan, 1996
Similar Profiles
Regina GonzalezRegina Gonzalez
PPS / Admission Coordinator at Corewell Health William Beaumont University HospitalPPS / Admission Coordinator at Corewell Health William Beaumont University Hospital
Sara BoufakhreddineSara Boufakhreddine
Graduate Teaching Assistant at Emory UniversityGraduate Teaching Assistant at Emory University
SAVANNAH NAVINSAVANNAH NAVIN
Charge Nurse at Corewell Health East William Beaumont University HospitalCharge Nurse at Corewell Health East William Beaumont University Hospital